A woman claimed that a “finalist baker” she had contracted to make her wedding cake “scammed” them after he failed to deliver on his promise, claiming on the morning of her wedding day that he had caught Covid.
The woman added that the baker had no backup bakers who could step in should anything happen, contrary to what the man had promised.
Neither did the man provide proof that he caught Covid when he was asked.
Moreover, it took the couple a while to obtain a refund from the baker.
“After that, he only gave back a partial refund and after 2 weeks of constant chasing and him constantly delaying, he proceed to refund the rest,” wrote Celeste Azure Tan on the COMPLAINT SINGAPORE Facebook page on Monday (June 27).
Ms Tan did not name the baker or his shop, but posted screenshots of their exchanges, where the names Crisp Crumb and Salleh can be clearly seen. There is also a screenshot of the baker’s face blurred out.
As of this writing, the bakery’s Instagram account has been made unavailable.
Additionally, there is only one listing left for a cake on the account’s Carousell page.
Ms Tan wrote, “We wanted to support home-based businesses that were halal and also reasonable pricing. I saw beautiful ones in this carousell listing under crisp.crumb. Though it had 1 negative review, the rest were positive. I also searched online that it was a registered business. The seller was friendly and when asked about the negative review, he said there will be back up bakers if anything happened. We got a wedding cake with macarons.”
She also wrote that the baker “kept pushing for payment” but “after payment, he was much less responsive. He kept delaying giving me a receipt/invoice for my order.”
And when she reached out to him shortly before the wedding, he did not reply.
“Finally, on my actual wedding day at 5am, he texted me he could not deliver. There were no back up bakers. And no proof he had Covid. I was very sad and my husband was very angry.
My family had to scramble to get macarons as they were to be used as wedding favours. And we had to pay much more because of the last-minute order.”
Ms Tan added that the experience had been a “very terrible experience” for her and her husband, and called the baker out on his poor ethics and service recovery.
We could have asked for greater compensation regarding the psychological stress faced on the day itself, the stress that my family had to go through to find replacement macarons, and the overall negative emotions faced on the day itself. I do hope this news gets out there so consumers like me will not face similar situations,” she wrote.
A review on the shop’s Carousell page appears to have been made by Ms Tan’s husband.
There was a similar review on the page as well, with the reviewer writing, “Deal at own risk.”
/TISG
Do due diligence, says client who received S$300 wedding cake far from advertised photo