A woman was shocked to see that her parcel, containing a S$1,600 phone ordered from Lazada, arrived empty.
The package wrapping was allegedly tampered with.
The customer took to Facebook to share what happened, noting her order was an iPhone 13 Pro Max worth S$1,624.49.
“The moment I received and opened the package, I received an empty box with no iPhone inside,” said the woman.
She attached a photo of the iPhone box; the phone and cable were missing.
“The wrapper was torn internally before rewrapped again,” she noted.
She and her husband immediately contacted Lazada and Speedpost to report the incident.
At the same time, they filed a police report.
They were also able to retrieve the CCTV footage of the delivery, from their neighbour, which captured the delivery personnel’s face.
She asked for assistance in identifying the delivery woman.
Speaking to Must Share News, the woman’s husband confirmed that Lazada was currently investigating the incident.
A replacement will be sent over for the missing iPhone.
Members from the online community advised consumers to avoid getting high-ticket items delivered to prevent such issues.
“For valuable items, I usually self-collect. I can also verify the contents at the point of collection,” noted Facebook user Wong Sunny.
Meanwhile, others asked if the phone was purchased from a genuine store on Lazada or a “seemingly real Apple seller.”
“Many people who have previously bought from Lazada said they received theirs in proper packaging through DHL.” /TISG