Tag: customer service

Budget airline Scoot promises to improve customer service after several flight disruptions

Singapore Airlines-owned budget carrier Scoot released a statement regarding its recent lapses in customer service and flight disruptions which affected many passengers. CEO Lee Lik Hsin, in a report by Channel News Asia, admitted that flight disruptions have indeed affected the airline's key On-Time Performance...

Live chat and messaging gaining popularity when it comes to customer service

A survey conducted by Dimensional Research and commissioned by Zendesk is showing an  increased reliance on channels other than the phone or emails to communicate with customer service. Even though consumers report that the phone (78%) and email (77%) are the most used channels to...

Mum and baby with rare skin condition evicted from American Airlines flight

Texas – Adding to its list of controversial and widely criticized customer relations incidents, American Airlines kicked out a mother and her one-year-old baby for having a skin condition. South Carolina mum Jordan Flake took to Facebook to talk about her experience with American Airlines,...

Are you a nice person?

By Pang Xue Qiang Whether we are dining at a restaurant or calling a hotline, we have all groaned and rolled our eyes over bad service. But, anyone who has worked in the service sector can attest to this: waiters have it hard, too. “Every day, we...

Singapore’s bad customers

By Nicole Chang and Trinity Chua “They never call us by our names. “Five years, I have been here. Whenever they need me to pick up a new piece of item, or to get them a different-sized blouse, they call me Hello.” “It is the tone of...