Home News Better service, SingPost

Better service, SingPost

Author

Date

Category

- Advertisement -

By Cheong Yaoming
On Nov 5,  I saw a SingPost van going at high speed near Block 70, Redhill Close. As it went round the corner, a large sack of mail fell out onto the road from a wide open side door.
singpost
Fortunately, it missed the pedestrians on the sidewalk and vehicles behind it. I grabbed the sack and placed it at the lampost and called the SingPost hotline to report the incident.
I had specifically asked the call operator taking my call to provide an update on whether the sack had been retrieved safely and how this incident could have occurred
One week passed and I had not heard from SingPost;  so I filled out an enquiry form on their website. The next day, I received an acknowledgement that “…we have forwarded this feedback to the relevant department. They will be investigating into this matter and will be liaising with you on the outcome the soonest.”
Finally after 15 days, I got a call from duty manager Vanessa Vergara who apologised for the delay and said it was due to a “backlog of matters”. Then, she said the lost sack of mail had been recovered and the driver cautioned.
What upset me further was her flippant and casual response to my questions on why the mail was lost in the first place and why it took so long for a proper response.
She was evasive and kept changing her story. When asked if lack of staff was the reason for the backlog, she said no but when asked why there was a backlog, she couldn’t give a satisfactory response.
I hope SingPost will investigate further and push for a friendlier and safer postal service.Follow us on Social Media

Send in your scoops to news@theindependent.sg 

No tags for this post.
- Advertisement -

Bling Empire’s Kevin Kreider’s rags-to-riches story

Los Angeles -- Bling Empire star Kevin Kreider is a jack of all trades. He is currently filming the second season of the Netflix hit reality show. The show is about a group of ultra-wealthy Asian Americans living in LA. Kreider wore many hats...

Calvin Cheng asks why two retirees in their late 60s were called in to run SPH Media Trust

Singapore -- Former Nominated Member of Parliament (NMP) Calvin Cheng took to social media to question the Singapore Press Holdings (SPH) Media Trust’s decision to rehire two senior men who had already retired. On Wednesday (May 12), it was announced that veteran...

Jewel Changi Airport and passenger terminals closed to the public for two weeks

Singapore -- Jewel Changi Airport and all the Changi Airport passenger terminal buildings will be closed to the public for 14 days from May 13 to May 27 due to a Covid-19 cluster linked to a cleaner who worked at Terminal...
Follow us on Social Media

Send in your scoops to news@theindependent.sg 

No tags for this post.
Theindependent