Chatbots provide 24/7 service and instant responses, which is especially useful in times of urgency or when there is a high volume of questions from customers
What’s the most popular form of communication in 2018? It’s still texting.
In fact, 89% of consumers would like to use messaging to connect with businesses (PDF). They expect more than just generic mass texts or one-way communication from businesses, they want to engage in conversations right away.
Gone are the days of waiting; in today’s world of immediacy, chatbots have taken off.
Here are five chatbots in Singapore that you can talk to:
1.Want a job at DBS Bank? Meet JIM.
Jobs Intelligence Maestro, or JIM for short, was created by DBS Bank’s Talent Acquisition team and impress.ai to help the bank efficiently hire 40% more wealth planning managers. Once candidates submit their job application, they are greeted by JIM, who proceeds to engage, interview, and shortlist candidates. After an interview is completed, JIM informs candidates about next steps and answers their questions in real-time.
2.SMU student with a question? Say hi to AskSmooSmoo.
Singapore Management University is the first institution of higher education in Singapore to launch a chatbot in the Student Services Hub, a one-stop center for services like payments, insurance, and locker rentals. AskSmooSmoo works 24/7 to answer frequently asked questions about academics, admissions, student life, internships, exchanges, and share career tips.
3. Wondering what to do about your taxes? Just Ask Jamie.
The government uses a chatbot to engage citizens. Ask Jamie is a virtual assistant implemented on agency websites where the public can chat to find answers. Ask Jamie can be trained to ask follow-up questions to narrow down appropriate answers before sharing the most relevant response with end-users.
4. Want to check the status of your flight? Chat with Kris.
Singapore Airlines uses a chatbot to answer customer questions on their Facebook page. Customers can receive information around the clock to check the status of their flights, confirm baggage allowance, select seats, check-in, and information about their booking.
5. Need some company for your long commute? There’s Bus Uncle.
Bus Uncle delivers real-time information about bus arrival timings, whether the bus is a double decker, how crowded it is, and even allows passengers to track the bus.
What does the rise of chatbots mean?
In an on-demand world, where everything seems to be just a click away, consumers expect access to information quickly and easily. Unlike employees, chatbots provide 24/7 service and instant responses, which is especially useful in times of urgency or when there is a high volume of questions from customers.
However, this doesn’t mean that chatbots are poised to replace employees. Because when it comes to receiving detailed responses from experts, solving technical issues, or providing next-level service in terms of overall friendliness and approachability, these are areas where humans will continue to shine.
As chatbots are increasingly adopted across businesses, schools, and governments, they will help bridge the gap between communication channels as well as provide an improved online experience for end-users.
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