Singapore – For over 160 years, Singapore Post (SingPost) has been boasting of its trustworthy and reliable delivery services to homes and businesses in Singapore. Whether they are aware or not, the public sees them as other things besides a reliable postal service. Much to everyone’s surprise, the company contains real-life ninjas. The best at “trying” to deliver a parcel but disappearing before the customer can even reach the front door and is left with a delivery notice.
Andy Lau has posted in his Facebook account of his experience with Singpost yesterday and his post went viral. With over 414 shares, 365 reactions and 230 comments, it turns out that he is not the only one who has come into close contact with SingPost’s ninjas. According to Mr. Lau, “Delivery guy knocked for a few seconds, ran off and left the note before I can answer the door. I sprinted down and camped at his bike until he appeared. Confronted him about it and he couldn’t put his words together properly on how he waited for more than 20 minutes. Whole process took 5minutes or so. Singapore Post get your shit together.”
Netizen Gavin Lim Kang Jie asked if Mr. Lau was able to get his item, which the latter responded that he did but after he chased the guy. The conversation could be seen below.
Others were not so lucky and have shared that they were not even able to get their packages after their close encounters with the delivery guy and had to go to the nearest post office to claim their package.
SingPost did try to reply to Mr. Lau’s viral post, apologized for the inconvenience caused, and asked to be PM-ed for more details. Netizens, including Mr. Lau, replied to this comment by SingPost saying they do not see the point in giving them a private message because nothing was going to be resolved anyways. Maybe just to offer some vouchers like what the company always does.
Ms. Amy Kua, who shares this experience with SingPost, also added that the staff is usually reprimanded if they do not complete a certain number of deliveries per day. She has listened to their conversations while visiting the post office and found out that they are understaffed and are not paid well.
Netizen Wee Quan Yao Johnathan was one of the few who actually caught up with the deliveryman right after receiving the notice and the latter even had the guts to say that he never left the notice and furthermore, didn’t hand over the parcel making Mr. Johnathan still go to the post office to collect.
The statistics of successful package deliveries are looking grim based on the comments below.
Mr. Eric Ng had to install his own CCTV in order to resolve the problem.
What is the point of a door-to-door delivery service when customers still have to go to the post office to claim their packages?