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Ex-NTUC Income chief calls planned majority stake acquisition by Allianz “sad”

SINGAPORE: Former NTUC Income chief Tan Kin Lian has expressed disappointment over Allianz’s plans to acquire a majority stake in Income Insurance, after the foreign insurance conglomerate made a S$2.2 billion offer for a 51% stake in the company that started out as a social enterprise dedicated to serving all Singaporeans.

Income Insurance Limited, commonly known as Income, is a composite insurer in Singapore, providing life, health, and general insurance. Originally founded as NTUC Income Insurance Co-operative Limited, the company transitioned to a public non-listed entity named Income Insurance Limited in September 2022.

Despite the rebranding, Income has maintained its commitment to affordable insurance, a principle that dates back to its establishment in 1970.

The co-operative model of Income has its roots in the Modernisation Seminar of 1969. At this seminar, delegates from NTUC affiliated unions addressed the challenges faced by Singaporean workers, primarily blue-collar and low-income earners. Inspired by the vision of NTUC founding leader Devan Nair and supported by then Finance Minister Goh Keng Swee, NTUC co-operatives or Social Enterprises, including Income, were created to serve the needs of the working population.

Income began with the goal of making life insurance accessible to all, a significant challenge at the time when such protection was a luxury only the wealthy could afford. Over the decades, it has grown to serve millions of customers, and in 2010, launched the Income Family Micro-Insurance and Savings Scheme (IFMISS) to support low-income households with young children.

While Allianz assured that NTUC Enterprise Co-operative Ltd would retain a substantial stake in Income Insurance, some Singaporeans have expressed surprise and concern.

Pointing to Income’s promise that it would continue catering to underserved customer segments when it was corporatised in 2022, critics have questioned whether the acquisition by a foreign entity will impact the company’s foundational values.

A sizeable group online are asking where the money from the potential sale going to exactly and how it will help Singaporeans. Some expressed fear that the acquisition by a foreign conglomerate could lead to a decline in the company’s product offerings, while others decried the sale of an entity that began as a social enterprise to a “profit seeker”

Mr Tan, who led NTUC Income for 30 years, has added his voice to the chorus of criticism. Responding to a question about whether the company’s “noble socialist philosophy has lost its roots,” the two-time former presidential candidate said:

“This is sad. But it reflects what has been happening in Singapore for the past three decades. We are following the bad practices of America. America is now in decay. Singapore may follow.”

Mr Tan’s tenure as general manager of NTUC Income began in 1977, and he was later re-designated as chief executive officer until April 2007. Under his leadership, the company’s assets surged from S$28 million in 1977 to over S$17 billion in 2007, and policyholders grew to more than one million.

NTUC Enterprise’s chief executive officer Adeline Sum, meanwhile, said: “We intend for Income Insurance to continue to be an important financially profitable and socially responsible business, in line with its enduring purpose of empowering financial well-being for all, which strongly aligns with Allianz’s values.”

As the debate continues, the future of Income Insurance’s mission and operations hangs in the balance, leaving many Singaporeans pondering the implications of this significant corporate shift.

TISG/

Singaporean says he saves more than 25% of his monthly grocery budget by shopping in JB

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SINGAPORE: A Singaporean’s query on social media about whether it’s worth buying groceries from Johor Bahru (JB) prompted netizens to share the benefits of crossing the border for bulk purchases to manage the rising living costs in Singapore.

The Singaporean who posted pointed out that, like everyone, she is feeling the pinch of Singapore’s rising cost of living. She shared that, unlike before, “Now it seems like 50 bucks doesn’t do much.”

Many Singaporeans online noted that grocery shopping in JB is worth it, with one Singaporean sharing that he saves more than 25% of his monthly grocery budget by shopping in JB.

According to him, going once every two months for household products, tidbits, UHT milk, and canned food only costs him RM1,000 (around S$300) instead of S$420 in Singapore.

Others echoed this sentiment, adding that while they’re in JB, they also indulge in self-care.

One commenter said, “I stay in Tampines and drive to JB once every three months. I spend about S$250 (often less) for groceries and petrol. It lasts me about three months before I do another run.”

Comparing it to Singapore, she noted, “In Singapore, I spend about S$120-S$140 per month on groceries. In my opinion, it’s very worth it, and I can top up petrol, get a massage, and do my hair while I’m there too.”

Another resident shared that she goes every three months, focusing on dairy products like butter, cooking cream, milk, and root vegetables like onions, garlic, and ginger.

She also buys condiments, spices, clothing detergents, cooking oil, and medications.

“Driving in makes it much simpler to bring back large quantities. And while I’m there, I also do a hair treatment and massage before groceries. It makes the day fun,” she wrote.

Beyond groceries, items like contact lenses, medications, and electronics are cheaper in JB, said another user. “Every item is cheaper in JB than in SG,” another added.

However, some Singaporeans expressed reservations, citing the time-consuming nature of border crossings and traffic jams.

“My weekend is precious and getting stuck in a jam for hours before spending the day in a crowded mall sounds awful,” said one commenter.

“Wouldn’t do it for groceries; necessities are cheap enough here unless you live in Woodlands or somewhere up north where JB is easily accessible.

But getting stuff like baby supplies or snacks or other non-perishables is a lot cheaper there,” another commenter added.

“Buying from online platforms during sales is enough and comparable. They deliver to your doorstep at lower prices. Why cross over to Malaysia?

The insane amount of time and effort to cross and come back is just not worth it,” another pointed out, noting that vouchers during sale periods cut the expenses./TISG

Read also: SG vs MY shopping prices: Unresistable JB bargains Singaporeans sacrifice themselves for hours in traffic

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Sympathy for migrant workers who work for years only to pay off agent fees before earning money for themselves

SINGAPORE: A recent report highlighting the plight of migrant workers in Singapore has sparked widespread sympathy on social media.

These workers, hopeful for better opportunities, often find themselves trapped in a cycle of debt due to exorbitant agent fees.

According to Channel News Asia, migrant workers pay significant sums, ranging from S$5,000 to S$16,000, to recruitment agents for the chance to secure employment in Singapore, viewing it as a path to a brighter future.

However, many find that the jobs they were promised differ significantly from what was advertised. This leaves them with few options and little recourse if dissatisfied with their employment situation.

As a result, they struggle not only to make ends meet or earn money for themselves but also to pay off agent fees they borrowed to secure their jobs.

Netizens online voiced sympathy and concern towards these workers. One commenter noted, “While Singapore is a country where many expats of higher income status secure jobs, it’s a hell for plenty of migrant workers who got scammed.”

Others discussed the broader concerns about exploitation and the systemic challenges faced by migrant workers.

One said, “Living this life feels like exploitation, yet many have no choice if they wish to earn more than what their home countries can offer.”

Another commenter quoted Chuck Palahniuk’s first published novel, Fight Club:

“Remember this. The people you’re trying to step on, we’re everyone you depend on. We’re the people who do your laundry and cook your food and serve your dinner. We make your bed. We guard you while you’re asleep.

We drive the ambulances. We direct your call. We are cooks and taxi drivers and we know everything about you. We process your insurance claims and credit card charges. We control every part of your life.”

As reported by Channel News Asia, while initiatives like the MOM-endorsed central jobs portal aimed at reducing reliance on middlemen, NGOs and the Humanitarian Organisation for Migration Economics (HOME) noted that spotting unscrupulous agents or intermediaries remains challenging. /TISG

Read also: Expat in Singapore for 10 years with S$120K debt, asks, “will I ever make it… or is it over for me?”

Featured image by Depositphotos

Allianz plans to buy $1.64 billion majority stake in Income Insurance

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SINGAPORE: Allianz has announced its intention to acquire a majority stake in Singapore-based Income Insurance, a move pending regulatory approval. The acquisition offer, spearheaded by Allianz Europe B.V., proposes a price of US$30.23 (S$40.58) per share, totaling approximately US$1.64 billion (S$2.2 billion) for a 51% stake in the company.

This strategic acquisition aims to bolster Allianz’s footprint in Singapore, a market of significant importance to the global insurance giant. Allianz, which operates in nearly 70 countries, reported an operating profit of €14.7 billion in 2023.

Income Insurance Limited, commonly known as Income, is a composite insurer based in Singapore, offering life, health and general insurance. Formerly known as NTUC Income Insurance Co-operative Limited, the company now operates as Income Insurance Limited, a public non-listed company limited by shares.

Anusha Thavarajah, Regional Chief Executive Officer of Allianz Asia Pacific, emphasized the strategic importance of this acquisition in a press release: “Asia holds great strategic importance for Allianz, and we are committed to investing in Singapore by partnering with a well-respected local institution.”

She added, “NTUC Enterprise Co-operative Ltd will continue to retain a substantial stake in Income Insurance, and together with Allianz, we will establish a highly competitive powerhouse focused on Life & Health and Property & Casualty insurance in Singapore.”

Thavarajah said, “By integrating Income Insurance’s capabilities in distribution, partnerships, products, people and Allianz Group’s global and regional resources and expertise, we look forward to taking the insurance landscape of Singapore and Southeast Asia to the next level.”

Income Insurance has also reassured stakeholders that discussions regarding the potential transaction with Allianz are ongoing. In a media statement released just a few days prior, the company stated: “Income Insurance would like to update that the discussions are ongoing. Income Insurance reiterates that there is no assurance that any transaction will materialize or that any definitive or binding agreement will be reached.”

The company further advised shareholders to exercise caution: “Income Insurance will make further announcements if and when there are any material developments which warrant disclosure, in compliance with applicable laws and regulations.” Shareholders are advised to be cautious when dealing with shares and to avoid actions that may not be in their best interests.

The acquisition, if completed, will mark a significant step for Allianz in expanding its presence in the Asian market, aligning with its broader strategic goals in the region.

TISG/

TTSH completes more than 100 spinal surgeries using robot-assisted tech

SINGAPORE: Since introducing robotic-assisted technology for spinal surgeries in 2021, Tan Tock Seng Hospital has successfully performed over 120 procedures, marking a significant advancement in medical technology and patient care.

The hospital has highlighted several benefits of this technology over traditional surgery. Robotic-assisted procedures are more precise, resulting in smaller incisions.

The smallest incision made using this technology measures just one to two centimetres. Additionally, the minimally invasive nature of these surgeries reduces hospital stays and speeds up patient recovery times.

Elderly beneficiaries of this advanced surgical technique have reported quick recovery times, sharing that they could return to their daily routine and go for extended walks quite soon after the robot-assisted procedures.

The necessity for spinal surgery often arises from compressed spinal nerves. Traditional open surgeries involve large incisions and rely on manual estimation for screw placement, increasing the risk of misalignment.

In contrast, robotic-assisted surgeries use 3D imaging and real-time navigation systems, allowing surgeons to plan and execute procedures more accurately.

The robotic arm precisely positions screws, significantly reducing the risk of displacement.

This technological advancement has increased the number of elderly patients, particularly those aged 70 and above, opting for surgery by 19 per cent.

The reduced invasiveness and shorter recovery times have alleviated many fears associated with traditional surgeries.

Typically, patients undergoing traditional surgery require a hospital stay of about a week. However, those who choose minimally invasive, robot-assisted procedures often leave the hospital within four to five days.

The risk of screw displacement with robotic-assisted surgery is less than 1%, a stark improvement over the 1% to 5% risk associated with traditional methods.

Consequently, the likelihood of patients needing additional surgeries due to complications is significantly lower.

Although robotic surgeries cost approximately 5% to 10% higher than traditional ones, the overall medical expenses may be lower due to shorter hospitalization and fewer subsequent procedures.

One patient, 85-year-old Ng Beng Piau, underwent the surgery in April this year. Suffering from severe leg and waist pain since the previous year, he found the pain unbearable by November.

Post-surgery, Mr Ng reported a small wound and an excellent recovery, allowing him to move freely again.

Tan Tock Seng Hospital pioneered this robotic technology, and now, other institutions, such as the National University Hospital and Changi General Hospital, have also started utilizing it.

This widespread adoption marks a new era in spinal surgery, promising enhanced precision, safety, and faster patient recovery. /TISG

Singapore reaffirms validity of Interpol red notice against Jho Low amid ongoing 1MDB investigations

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SINGAPORE: The Singapore Police Force (SPF) has reiterated that the Interpol red notice issued against Malaysian businessman Jho Low in connection with the extensive 1Malaysia Development Bhd (1MDB) scandal remains in full effect.

On 26 June, the U.S. Department of Justice (DOJ) announced a settlement agreement with Jho Low and his family related to a civil forfeiture case stemming from the 1MDB scandal.

However, Singaporean authorities have clarified that this settlement has no bearing on their criminal investigations into Low and his associates.

Singapore has secured court orders to repatriate approximately S$103 million in funds linked to the 1MDB case to the Malaysian government.

An additional S$164 million in assets related to the scandal are currently either seized or restricted from disposal. Significantly, about S$101 million of the seized funds are directly associated with Jho Low and his family.

The SPF and the Attorney General’s Chambers (AGC) are actively collaborating with international authorities to facilitate the return of these assets to Malaysia.

This process is being conducted in accordance with the terms outlined in the recent settlement agreement between Low’s family and the DOJ, as well as adhering to Malaysian legal provisions.

The 1MDB scandal, which has implicated high-profile individuals and spanned multiple countries, continues to be a focal point for global financial crime enforcement.

The international community watches closely as efforts to locate and prosecute Jho Low persist, reflecting the broader implications of financial integrity and justice. /TISG

G-Dragon promotes Taeyang’s solo concert to show support

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G-Dragon is fully committed to promoting his eternal soulmate, Taeyang. On July 17, G-Dragon shared an image on social media promoting Taeyang’s upcoming solo concert.

Taeyang’s agency, The Black Label, had previously released the poster for Taeyang’s solo concert, ‘Taeyang 2024 Tour ‘The Light’ in Seoul’ on July 15.

Photo: Wikipedia/G-Dragon

With Taeyang’s focused gaze fixed on the camera, the poster creates a potent atmosphere that heightens fans’ expectations for the artist’s comeback.

G-Dragon has a history of supporting Taeyang; in January, when Taeyang signed with The Black Label, G-Dragon cheered him on with a post.

Enduring partnership

G-Dragon also participated in Taeyang’s dance challenge for the song “Vibe,” which garnered 5 million views, showcasing their enduring partnership.

‘GD X TAEYANG’ is currently highly anticipated by fans for the show. The possibility of such a collaboration has generated significant excitement.

Taeyang’s solo concert is his first in seven years since 2017. Taeyang, renowned for his incredible vocals and performances, is about to enthral audiences once more.

To the pleasure of fans worldwide, the concert will begin in Seoul and be followed by a tour throughout Asia. The Olympic Hall in Seoul’s Olympic Park will host Taeyang’s solo concert on Aug 31 at 6 pm and Sept 1 at 5 pm.

Members of BIGBANG

Taeyang, also known as SOL, is a South Korean singer who debuted in 2006 as part of the hugely successful K-pop boy band BIGBANG. He contributed to the group’s music with his singing and songwriting.

The group achieved massive success with chart-topping hits like “Lies,” “Last Farewell,” and “Haru Haru.”

G-Dragon, whose real name is Kwon Ji-yong, is a South Korean musician and entrepreneur widely recognized as the “King of K-pop.”

He began his career at a young age, starting with the group Little Roo’Ra. G-Dragon gained prominence as the leader of the legendary K-pop group BIGBANG, which debuted in 2006.

Adverse childhood experiences in Singapore linked to $1.18 billion annual economic loss

SINGAPORE: Recent surveys have revealed that more than 60% of Singapore adults have encountered at least one adverse childhood experience (ACE), which can lead to various mental health issues later in life.

The economic impact of these experiences is profound, with an estimated annual loss of $1.18 billion.

The 2016 Singapore Mental Health Survey highlights the extent of this issue, showing that two out of every three adults in Singapore have faced at least one ACE before turning 18.

These experiences range from emotional neglect to parental divorce or death and emotional abuse.

In a comprehensive study, researchers from the Institute of Mental Health (IMH) and KK Women’s and Children’s Hospital (KKH) interviewed over 4,000 respondents who participated in the 2016 survey.

They collected data on the respondents’ medical records and treatment for various chronic diseases in the three months preceding the interview.

The researchers estimated that the economic burden of ACEs amounts to an additional $767 per person per year, factoring in healthcare resource utilization and lost productivity.

The study also revealed that individuals who experienced at least one ACE in childhood faced higher productivity losses due to absenteeism than the average person.

The two hospitals emphasize the importance of early detection and preventive care in mitigating this medical burden and productivity loss.

Both IMH and KKH have been collaborating to provide support to children and families affected by ACEs, aiming to reduce the long-term impact on mental health and economic productivity.

With the high prevalence of adverse childhood experiences and their significant repercussions, the focus on early intervention and comprehensive support systems becomes ever more critical in addressing both mental health and economic challenges in Singapore. /TISG

Grab called out for giving two low-value vouchers instead of a refund; company initiates measures to avoid recurrence

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SINGAPORE: A recent incident involving Grab has ignited backlash from Singaporean customers.

It began when a Singaporean took to social media to complain about Grab being “into yet another money-grabbing opportunity” as he shared about a voucher incident after a merchant got his order wrong.

He noted that from experience, “Grab gives the refund in the form of a voucher” equivalent to the value of the missing order. Thus, he was surprised to receive two separate vouchers instead.

“Instead of giving me a voucher that is of the value of my missing item, they have decided to split it into two vouchers and made sure that I can only use one voucher at a time.

Now, the value of the voucher is small enough that it will not meet the minimum order amount, meaning I’ll have to make another two full purchases on their platform.

Grab knows well what they are doing,” he said.

“So essentially they have turned what is a mistake made by the merchant, a loss by the customer (that is me), into yet another money grabbing opportunity for themselves,” he added.

Highlighting that this wasn’t his only unpleasant experience with Grab, he questioned: “While I understand business is about making money, surely there can be room for some basic decency?

What good can there be when the public equates your organisation with scummy behaviour?”

Singaporeans online responded with disappointment, with many users expressing their intention to switch to competitors like Deliveroo and foodpanda, which reportedly offer more straightforward refund processes.

One commenter noted, “They refund directly in credit, no minimum spend needed.” Others criticised the company for what they perceive as prioritising profit over customer satisfaction.

One commenter remarked, “Grab is burning goodwill to earn a quick buck.” He also questioned the company’s long-term strategy: “Whoever approved this doesn’t care about the company’s reputation.”

“I’ve had enough of Grab’s policies,” another user added. In contrast, some users acknowledged instances where Grab did refund in cash upon dispute.

One commenter said, “I just had a dispute last month – they refunded in cash though.  I had another dispute a few months back and it was also refunded in cash.”

“Contact grab support and demand for cash refund. I’ve done it a few times and they usually do give in,” another shared. 

The Independent Singapore has reached out to Grab for a comment about this matter, and according to a Grab spokesperson, it is Grab’s policy to refund the missing item via the original payment method for an order.

The spokesperson added:

“We have looked into the matter and found that GrabFood vouchers were issued in this instance as the ticket was raised in the Help Centre for a separate issue.

As a result, the platform automatically issued the refund in the form of GrabFood vouchers. We have since processed a full refund of the missing item to the customer.

We are also currently reviewing our process to prevent similar incidents from happening again.” /TISG

Read also: Netizens say it “doesn’t make sense to take SQ anymore” after SIA hikes seat selection fees

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Empty Malaysia malls: More Malaysia malls on the way, but no shoppers in sight; shop owners moving out

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MALAYSIA: Malaysia is building more malls, yet shoppers aren’t flocking in as expected. As more retail spaces emerge with no shoppers, shop owners have no choice but to move out.

Al Jazeera reported on Malaysia’s “mall-crazy” challenges from the perspective of Goh Sook Lam, a computer shop owner at 3 Damansara Mall, on July 14.

Mr Goh described the empty corridors of the mall, noting that despite a Taekwondo competition two levels down, it failed to draw customers to the upper floors.

He mentioned struggling to break even, stating his only choice is to “move out or see other places.”

Malaysia, home to 33 million people, had over 1,000 shopping complexes by the end of 2023. Nearly 40% of these centres are in the greater Kuala Lumpur area. Despite this abundance, many malls struggle with low foot traffic and occupancy rates.

The National Property Information Centre (NAPIC) reported that retail space in Malaysia reached 17.69 million square metres in 2023, an increase from 16.51 million in 2019.

However, the national occupancy rate for retail space was 77.4% last year, lower than pre-pandemic levels.

The decline had begun before COVID-19, with rates falling from 81.4% in 2016 to 79.2% in 2019 and 75.4% in 2022, marking the lowest in nearly two decades.

While some new malls, like The Exchange TRX Mall, have thrived with high occupancy rates and strong foot traffic, this success is not the norm. Many malls, even in prime locations, find it difficult to draw in shoppers.

Pavilion Damansara Heights, for instance, opened with much anticipation but saw sparse crowds and vacant levels on weekends.

The oversaturation of retail space is a critical issue. Phang Sau Lian, president of the Malaysia Shopping Malls Association, noted that consumer trends are rapidly changing, and malls must adapt to stay relevant.

Food and beverage outlets have become significant drivers of mall traffic, increasing their share of leased space to nearly 30% compared to single digits a decade ago.

Foo Gee Jen, adviser at Real estate consultancy CBRE-WTW, pointed out that consumers now seek experiences beyond shopping.

“It’s no longer just about buying,” he said. Modern malls compete by offering unique attractions such as public gardens and arts and culture centres. However, older malls that haven’t upgraded struggle to meet these new demands.

An example of another empty mall was shown through a TikTok video by Josh Tan in 2023, a Singaporean financial advisor, featuring Puteri Harbour in Johor Bahru, Malaysia.

The video showed an empty mall with only a Starbucks still open. Once bustling, the mall now stood deserted.

“You see, some of the restaurants have already closed. It is now totally empty,” Mr Tan observed. He also claimed that the nearby residence was also vacant. “When I last came here like five years ago, things were still bustling,” he noted.

His video also displayed the interiors of Thomas Town, a children’s park based on the popular TV show Thomas & Friends. This park and the adjacent Hello Kitty Town used to be full of life but now stood empty.

“When we buy foreign properties, we never know what will happen in five years, ten years because the upkeep is just not there. There’s no commitment,” he remarked.

According to Al Jazeera, some mall owners are adopting “unorthodox approaches” to keep the business going in response to these challenges. 

In a TikTok video posted in May, a man showcased a Bitcoin mining farm supposedly operating in an empty mall in Malacca, though the video has since been deleted.

In September 2021, Hatten Land, a Malacca-based property developer, partnered with a Singaporean company to operate 1,000 crypto rigs on its properties in the state.

The developer announced plans to repurpose malls for “green” cryptocurrency mining activities on its website, providing no additional specifics.

Malaysia’s retail landscape continues to grow, although there are a few signs of mall construction slowing down, as Al Jazeera noted.

NAPIC reported that at least 33 new complexes with 1.13 million square metres of retail space are coming, with another 10 planned. /TISG