Update: Addressing TISG’s inquiries, a representative from McDonald’s Singapore responded to the recent online furor surrounding the McDonald delivery service at Tampines Mart McDonald’s. The representative stated:
We are aware of the incident that took place at our Tampines Mart restaurant involving a delivery rider and our crew. To address the rider’s concerns, our restaurant manager had attempted to manage the situation calmly, explaining that the team was trying their best to manage a high volume of orders on hand.
Our employees strive to do their best every day to serve our customers with care. We hope that any misunderstandings can be resolved amicably and with respect accorded to our service staff, just as we would hope for all frontliners across the industries.
One delivery rider resorted to social media to alert customers about his disheartening experiences at a McDonald’s outlet at Tampines Mart, advising them to opt for dine-in instead.
“Dear customers, kindly check your order or don’t order at Tampines Hub McDonald‘s,” wrote Facebook user Alvin Tan in a post on Thursday (May 5).
He noted that his McDonald delivery orders had missing items or “your food etc. will get thrown by their staff if having a big quarrel.”
He attached a photo showing several riders waiting for their orders outside the the Tampines Mart Mac store. “One of the riders came back three times already,” said Mr Tan.
In his latest encounter, Mr Tan waited from 10:45 pm until 11:38 pm for his order. “I asked three to four times my number ready?”
One of the staff allegedly told Mr Tan to cancel his order after waiting 45 minutes.
“So rude and yet still ask me to complain. We had a big quarrel,” he said, adding there were vulgarities involved. “Even their manager is also rude to riders.”
In the end, Mr Tan advised customers not to waste money paying for express orders, as there was no point. “Still the same, will be delayed 30 minutes to one hour,” he said.
“Might as well walk in and eat. In less than five to 10 minutes, your food will be served faster than delivery,” he added.
It appears that Mr Tan isn’t the only one with such experiences at the same McDonald’s outlet.
“True. Tampines Mart McDonald’s, the service and some of the staff are so rude. I think I know which aunty you are referring to,” said Facebook user Nita Ita.
“Used to stay in Eden! Yes, not only once but a couple of times already, they left out some items while take away,” said Facebook user Jon Lee.
“I have to return back again upon reaching home. Very frustrating!! Have a few coupons for coffee redemption as compensation already.”
“They always miss my item fr a few times when we order. Always got problem one this Tampines Mart. Poor service!” added Facebook user Nurul Amalia.
Despite the fact that the Tampines Hub Macdonald also sees high customer volume, there have been numerous complaints about missing items or mishandled orders at the Tampines Mart McDonald’s, raising concerns about the quality of the McD’s delivery service in the area.
The Independent Singapore has initiated contact with McDonald’s Singapore via their feedback email for an official statement. Feedback and complaints from customers are crucial in helping the fast-food giant address issues promptly. Thus, if customers have any complaints or concerns, they should not hesitate to reach out to McDonald’s feedback Singapore.
The incident has raised questions about the standards of McDonald’s delivery, particularly in high-traffic outlets like Tampines Mart Mac and Tampines Hub McDonald’s. The issue has also highlighted the importance of timely mac delivery, and the potential fallout when this expectation is not met. /TISG
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