Home News Featured News Grab continues streak of poor service and angers Priveen Raj, aviation expert,...

Grab continues streak of poor service and angers Priveen Raj, aviation expert, who says: I’m not letting this go

- Advertisement -

Out of all the people to be insulted, Priveen Raj – Founder & Chief Executive Officer of Reapra Aviation Partners and half of the two man team that set up AirAsia in Singapore – might not have been the best choice.

However, insult him was exactly what ride-hailing firm Grab’s customer service call-centre did, and he took to Facebook to share the incident.

Yesterday morning on his way to work, Mr Raj called for a Grabcar, which cancelled on him twice.

He then called up Grab’s customer service call-centre to inform them about the situation.

- Advertisement 1-

In his post, Mr Raj recounted the incident with the customer service agent:

You know what the agent responded?

“WORK IS YOUR PERSONAL MATTER AND WE ARE NOT LIABLE”.

His post received 64 reactions and 23 comments, most of which urge him to escalate the matter.

Mr Raj then went on to say, “So guys on that basis, next time you go to a restaurant and get sick, u have no case because the reason you even went into the restaurant is personal (hungry need food), the brand isn’t liable for any inconveniences. Nor are they liable for their brand experience.”

He also angrily said that he was going to escalate the issue because of the rude staff. “WAHHHHHH!!!!!! Just cos now you monopolise private transport, you have the audacity to speak to paying consumers in this tone.”

His post received 64 reactions and 23 comments, most of which urged him to escalate the matter.

Mr Raj ended his post saying, “Game mode on.

- Advertisement 2-

Can someone do me a favour and copy grab. I’m not letting this go.”

Many of those who commented said that Grab’s poor service was due to their complacency due to a lack of adequate competition in the market.

- Advertisement 3-

One netizen suggested that Mr Raj engage a lawyer.

To which he replied:

TISG contacted Grab, who declined to comment.

________________________________________________________________________

obbana@theindependent.sg

Follow us on Social Media

Send in your scoops to news@theindependent.sg 

- Advertisement -

Read More

Stories you might’ve missed, Jan 26

Man ‘chopes’ Ang Mo Kio parking lot ‘for a long time’ — Netizens point out there’s a big carpark nearby Photo: FB screengrab/ROADS.sg Singapore — After a man was caught on camera using himself as a way to reserve a parking...

Mum from Greece stranded with toddler at Changi Airport complains about the service & COVID travel experience

Singapore — Travelling with a toddler is challenging, but travelling with a toddler during a pandemic, you double the challenge! Throw in flight delays due...

Dee Kosh to plead guilty to multiple sexual offences, including attempts to exploit teenage boy

Singapore — YouTuber Dee Kosh, who faced accusations of sexual harassment from several young males in 2020, appeared to have his case heard in...

Ex-WP chief Low Thia Khiang joins Jamus Lim on Sengkang walk

Singapore —  Workers' Party legend Low Thia Khang was seen accompanying Workers’ Party MP Jamus Lim (Sengkang GRC) during a recent estate walk.  Prof Lim...

Netizen asks DBS to have locals man call centres, bank’s response to “rest arouse our officers are well-trained regardless” proves her point

Singapore -- In a case of public relations gone slightly awry, DBS Bank got itself into a spot with a netizen on Monday (Jan...

Stories you might’ve missed, Jan 26

Man ‘chopes’ Ang Mo Kio parking lot ‘for a long time’ — Netizens point out there’s a big carpark...

Mum from Greece stranded with toddler at Changi Airport complains about the service & COVID travel experience

Singapore — Travelling with a toddler is challenging, but travelling with a toddler during a pandemic, you double the...

Dee Kosh to plead guilty to multiple sexual offences, including attempts to exploit teenage boy

Singapore — YouTuber Dee Kosh, who faced accusations of sexual harassment from several young males in 2020, appeared to...

Ex-WP chief Low Thia Khiang joins Jamus Lim on Sengkang walk

Singapore —  Workers' Party legend Low Thia Khang was seen accompanying Workers’ Party MP Jamus Lim (Sengkang GRC) during...
Follow us on Social Media

Send in your scoops to news@theindependent.sg