One woman recently warned travellers not to stay in the hotel she booked on Orchard Road after a pretty bad experience with both the staff and facilities.
“Just don’t stay in this hotel. Don’t book it,” said a TikToker who goes by rachhhhhhhel (@ar.shit.ek) on the platform.
@ar.shit.ek worst hotel don’t book #singapore #badhotels #hotelreview #tiktoksg
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Her video has racked up over one million views and more than 600 comments since she posted it on Sunday (Jul 31).
She begins it by saying she had “the worst hotel experience” she’s ever had in her life, “in this hotel in Singapore.”
They had originally booked it because it’s located in Orchard and the advertised prices had been affordable.
But after booking, they checked online again, and found a number of negative reviews, including one that said “worst hotel stay I have ever had in my life.”
When she saw this, Ms Rachel said she found it to be “pretty dramatic” and thought “it can’t be that bad, right?”
However, she added, “Plot twist, it WAS that bad.”
Here are the reasons why:
1. The staff was “the most unfriendly” she had ever encountered in her life.
2. Only one room of the two they had booked was ready when they arrived.
3. That room smelled “damp” and “kinda sour,” which they initially attributed to the humidity, so they switched on the air-conditioning.
4. But after being gone for some time, there were puddles on the floor because the air-conditioning was leaking. The hotel then agreed to change the room.
In the other room they booked, there were chips on the floor.
“I mean, you can not change your sheets and people won’t realise, but you gotta at least clean your floors, right?” She added.
In the replacement room, the towels and curtains were “misplaced,” which were signs that the room had yet to be cleaned.
“But the worst thing is that it reeked of smoke,” she added.
When they complained again, the hotel said there were no more rooms to give them, but promised to send housekeeping to remedy the situation. This consisted of an “old man” with a bottle of room spray.
When Ms Rachel, along with the man, went back to the front desk to say this would not work out. They were told they had no other option but put up with the room, sleeping there for one night until another room was available the next day.
Ms Rachel did not agree to this and escalated her complaint to the travel agent.
The hotel then agreed to give them another room.
“Which was already fishy since you said you had no more rooms,” the TikToker said.
She also showed photos of random hair strands on the beds and on one towel, adding that the hair on the towel looked “like pubes. So gross.”
While she did not name the hotel as she did not want to get into trouble, sharp-eyed netizens identified it as Hotel Chancellor.
AsiaOne got in touch with the hotel, and a spokesperson said they “accept full responsibility for the shortfall in service” and are reaching out to Ms Rachel to make things right.
The spokesperson added that the hotel industry is experiencing manpower shortages, and pledged to train its staff better.
“The difficulty in getting housekeeping staff in the first place is further exacerbated by rostered staff suddenly taken ill. We will continue to train our housekeeping staff to achieve required cleanliness standards.” /TISG