Staycationers traumatised after getting bitten by bed bugs, asked how Jalan Besar hotel got SG Clean Certified

Two guests who stayed in a hotel in Jalan Besar were “petrified and traumatised” after getting bitten by bedbugs.

They ended up going through “much hassles”, such as ensuring their belongings were thoroughly washed to avoid bringing any bugs home.

“Never! I repeat, never stay in this hotel,” wrote Facebook user Phia Boo in a post on June 18, warning the public of their stay at ST Signature in Jalan Besar.

The guest noted he couldn’t sleep and kept scratching throughout the first night of their stay.

The next morning, they found two bedbugs filled with blood.

They were transferred to another room for the second night, only to find another bed bug on the bed.

“Although the staff were friendly and helpful, and offered us to wash our clothes; sadly, they didn’t offer medical or refund to us.”

The guests immediately washed their clothes and belongings after checking out to ensure the bugs were dead. “We don’t want to bring home the bugs.”

“We go through so much hassles and wasted our time and money. I wonder how they get the ‘SG Clean Certified’ from the government. Ridiculous!” added the Mr Boo.

He attached photos of the rashes on their necks and other body parts. “My friend’s condition is the worst. Rashes keep popping out every minute on our skin,” said Mr Boo, noting this was a first for them after travelling to many countries and booking multiple hotels or motels.

According to MustShare News, the hotel was aware of the incident and expressed regret over the unpleasant stay.

The hotel noted it took swift action in changing the guests’ room and giving them a complimentary upgrade. The hotel also offered them complimentary laundry services.

It was reported that pest control services were activated for the first room. Meanwhile, no eggs were found in the second room.

The hotel noted it had weekly pest control services in place and that the particular incident was isolated. It has not detected similar issues within the area.

Furthermore, the pest control vendor concluded it was likely that the bugs were “brought in with luggage in the days prior to the incident,” as it detected only a few adult bugs in the affected rooms.

ST Signature has since given the affected guests a full refund, hoping it could “provide some comfort in these challenging times.” /TISG

Staycation turns into nightmare when shower glass door falls & shatters on woman, cuts across her body, at Siloso Beach Resort