Singapore ― The Ministry of Health (MOH) said on Tuesday (Oct 5) that it has temporarily disabled a chatbot on its website after it provided “misaligned replies”.
On Monday (Oct 4), screenshots of the ‘Ask Jamie’ chatbot circulated on social media and WhatsApp messenger because of a response it gave.
The photo shows a user asking the chatbot: “My son tested Covid positive what should I do?”
The chatbot replied: “You should practice safe sex through the correct and consistent use of condoms, or abstinence, for at least the whole duration of your female partner’s pregnancy.”
In response to media queries, the MOH said it has disabled the chatbot function “to allow us to conduct a thorough system check and work on improvements”.
It added that if members of the public have any queries about COVID-19, they may refer to www.covid.gov.sg.
Virtual assistant Ask Jamie, which was conceptualised in 2014, has been implemented across 70 government agency websites.
