“Poor bhaiya (big brother) didn’t know how to use the self-registration kiosk,” wrote a concerned netizen who witnessed the uncle having trouble manoeuvring a digital machine yet allegedly didn’t receive proper guidance from the nearby staff.
Facebook page Complaint Singapore member Mal Maddy highlighted the issue of elderly citizens needing extra assistance grasping today’s technology in a post about an uncle who felt “lost” when trying to register at Singapore General Hospital (SGH).
“He approached the counter person, however, was told off to read and answer questions to register,” said the netizen.
“He was lost and counter staff didn’t approach to help him.”
As Mal Maddy was about to help the uncle, another woman also waiting for her turn approached the man and guided him with the machine.
“SGH staff could be empathetic and could have helped. With digitalization on the rise, perhaps can we redeploy the SDA (social distancing ambassadors) officers for such role in guiding others,” he suggested, noting mutual respect “must be reciprocal.
Although netizens said healthcare staff are already strained from the ongoing Covid-19 pandemic, others agreed that they didn’t need to “throw a temper at a customer.”
“Counter staff is supposed to assist. Otherwise, what are they for? Patients didn’t make them tired. It’s them who feel tired,” said Facebook user Vivian Cheng, her comment getting over 90 likes.
Meanwhile, another netizen said it could just have been a bad day for the staff.
“I went to SGH a couple of times ok leh, staff were friendly. Maybe it was a bad day for that staff. Give and take a bit. Of course, some will say it is not an excuse, but we are human after all, and this is a matter of assistance and that person who helped the worker was kind.”
Others also commended the woman who stepped up to assist the uncle.
The Independent Singapore has reached out to SGH for a statement. /TISG
https://theindependent.sg/aetos-security-officer-who-was-rude-to-elderly-couple-immediately-removed-from-his-duties-by-ttsh/