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Government needs to change its mindset about education

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By S. Bala

indranee rajah (500x331)
Senior Minister of State for Education, Indranee Rajah

In a recent comment, Senior Minister of State for Education, Indranee Rajah said that the parents need to change their mindset about tuition and education, and not to pile students with unnecessary tuition. Perhaps, it is the government that needs to change its mindset:

Education assessment is not just about ranking students but is a process that melds 3 important elements: how students learn, the tasks or situations that allow testing the knowledge acquired by the students and interpretation of data of the students’ performance. Unfortunately, we had been compromising learning, leading to ambiguous knowledge testing and extremely limited interpretations of what students know. Here is the rub: One size does not fit all. When we try to design an all-purpose assessment for different learners, we will not be able to sufficiently meet any purpose.

An effective assessment should allow valid and fair inferences about student achievement. A single formal assessment is not valid nor does it allow making fair inferences of students’ achievement. The Primary School Leaving Examination is one such summative assessment. A conventional pen and paper test, such as PSLE, limits the potential of an effective assessment which otherwise could have been a gauge to assess a broad repertoire of cognitive skills and knowledge of various kinds of learners.

Knowledge acquired by students is contextualized and influenced by the environment in which it is acquired. It takes a high level of cognitive processing to apply this knowledge to different contexts. In essence, it does not mean that when a concept of percentage is taught, every student is capable to apply and transfer the knowledge especially to solve problem sums which requires manipulation of numbers procedurally. There also seems to be an apparent disregard of the student’s language ability to comprehend the word problems which may retard the arithmetic skills .The task becomes even more arduous as the student is not just expected to apply the knowledge in a new context but do this within the constraints of time.

The assessment on student learning should not be determined by a single, conventional pen and paper test but a series of assessments that incorporates different modes such as the use of computers. Electronic test can also be customized to the individual student’s learning style, context or purpose.

Test scoring and reporting of results is often conveyed as a testimony to the student’s subject competency especially in a high-stake examination. Robust statistical tools ensure a fair and valid reporting of the results. Currently, T-scores are used to report the student’s performance relative to his peers. It does make sense to use standardized scores as students taking various combinations of standard and foundation subjects can be assessed as a cohort. There is no fault here.

The problem lies in the first two legs of assessment: understanding how students learn and testing that learning through diverse modes of assessment. We do use sophiscated statistical techniques but it has no bearing if the cognitive tasks of the students are restricted. The pertinent question is : Is the Singapore education system fair in assessing the students’ competence?

Policy makers need to recognize the limitations of the current system. They need to accept that there is a misalignment of high stakes accountability examinations and the instructional practices in school which are geared towards critical and creative thinking. This will require a departure from the current beliefs that important decisions cannot be made on a single score, definitely not for a placement examination. We need to understand that assessment is not a “snapshot but a movie”. We want to know how a student progresses over time, not where they stand in a given time.

JEM ceiling collapse due to leaky pipe, closed till further notice

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Photo courtesy: Lawrence Chong
Photo courtesy: Lawrence Chong
Workers evacuated from the mall.
Photo courtesy: Lawrence Chong

SINGAPORE – JEM shopping mall located at Jurong East will be closed till further notice. 240 shops will be affected by this closure.

The incident took place on Wednesday night at about 10.15 pm and three women in their 30s were injured.

According to an eye witness, a broken pipe caused the mall to be flooded soon after the collapse. The retail store of Fossil, an American designer and manufacturer, was affected by the flood.

OCBC bank has posted on their Facebook page informing their customers of the closure of the branch.

Tenants are concerned that the collapse might deter patrons from visiting the mall.

There was also a fire incident at JEM on the 17th of August 2013. Three employees working at the Ready-to-Eat counter at NTUC FairPrice Xtra store became casualties.

It is not known if the tenants will sue JEM management for negligence.

 

No Tuition? Revamp education system

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The way we see it, The Independent Singapore News

By Christine Mechtler
Senior Minister of State for Education, Indranee Rajah said private tuition is not necessary in Singapore’s education system.
Ms Indranee said: “The key to that is the parents’ mindset and belief. We hope the message will get out to parents, not to pile on unnecessary tuition onto their students.”

Revamp the entire education system along social principles. We want the Scandinavian model. We also want free education for everyone, from pre-school through undergraduate or polytechnic or ITE. We want smaller class sizes and ideally teachers who follow the same class for at least three years from Primary 1 to 3 so they can really get to know the students and guide them.

Eliminate state funds for elite or “independent” schools if these still exist. You want to be elite and atas and independent, prove your independence; pay your own way. Don’t be so cheap-skate and expect the rest of us to subsidise you. Do Eton or Harvard get money from their governments? These funds should be used for those neighbourhood schools that cater to everyone. We bought into your story during our development phase that money is tight and we need to concentrate resources on the “smart” for best outcome. We see now that it is a lie, that it is actually to cement the status of those who “make it”. So, use that money for social purposes. Education is a social good and a social leveler and needs to be funded that way.

Redefining meritocracy

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By Augustine Low

meritocracy cartoonElitism and meritocracy have suddenly become buzzwords.

Public Service Commission Chairman Eddie Teo said on Tuesday in an open letter on the PSC website that the PSC will continue to guard against elitism by having scholars from different socio-economic backgrounds as “a public service comprising only the privileged and upper classes will add to the impression that meritocracy leads to a lack of social mobility in Singapore”.

In July, Mr Goh Chok Tong had warned in a speech at Raffles Institution that “when economic inequality gives rise to social immobility and a growing social distance between the winners of meritocracy and the masses; and when the winners seek to cement their membership of a social class that is distinct from, exclusive, and not representative of Singapore society — that is elitism.”

Both warnings are strikingly similar.

In his recent National Day Rally, PM Lee Hsien Loong spoke about compassionate meritocracy, and he choked back tears in recalling the story of Dr Yeo Sze Ling who was blind since the age of four but went on to win the Singapore Youth Award and contribute to society.  His point: That people can rise above circumstances and the system has to be kept fair for all.

The question is, could the relentless pursuit of meritocracy itself be the cause of elitism creeping into Singapore society?

In fact, the word “meritocracy” was coined by a man who used it to conjure the image of a society obsessed with talent, to its detriment. In 1958, British sociologist and Labour Party activist Michael Young wrote the book “The Rise of the Meritocracy.” Meant as a satire, events in the book took place in 2034, when psychologists had perfected the art of IQ testing. But far from promoting social harmony, the preoccupation with talent had produced social breakdown. The losers in the talent wars were branded as failures deserving of their fate. Eventually they revolted against their masters.

Some 43 years after his book came out, Michael Young wrote an article in the British newspaper The Guardian, affirming that much of what he predicted had come true. On British society, he said those left behind “can easily become demoralised by being looked down on so woundingly by people who have done well for themselves . . . It is hard indeed in a society that makes so much of merit to be judged as having none. No underclass has ever been left as morally naked as that.”

PSC Chairman Eddie Teo has asserted that “we continue to subscribe to meritocracy”. The focus is on refining the concept of merit and the PSC now uses psychological interviews and psychometric tests to determine traits such as leadership, character, interpersonal skills and stress tolerance.

Michael Young (who coined “meritocracy”) takes a more humanist approach, eschewing more and better testing for a “tolerant society, in which individual differences are actively encouraged as well as passively tolerated . . . Every human being would then have equal opportunity, not to rise up in the world in the light of any mathematical measure, but to develop his own special capacities for leading a rich life.”

Often cited by observers as possibly the best way to head off a meritocratic backlash is to give everybody equal opportunity, by intervening much earlier in life to boost the chances of those from poor and disadvantaged backgrounds. This starts with setting them on the right path through good, accessible early childhood education.

This is something the government is taking to in a big way. The Singapore Budget 2013 includes more than $3 billion extra funding for expanding the number of pre-schools and improving the quality of pre-school education. For parents, this will mean having more pre-school centres closer to their homes and workplaces and better quality teachers in these schools.

The recent warnings about elitism show that the government has perceived a fault line in Singapore society. There are signs that it doing its part to level the playing field across the board, to ward off any backlash from decades of meritocracy.

The bigger challenge is to effectively address the sense of entitlement that will drive a wedge between the haves and have not. The idea that “I made it because I’m smart, driven, and hardworking and you messed up because you lack intelligence and work ethic and therefore you deserve your fate.”

Augustine Low is a communications strategist. He is a former journalist with The Straits Times and The New Paper, and also managed public sector corporate communications.

Bali hi! 'Zoo Man' Bernard Harrison in paradise

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Bernard Harrison and his wife, Tina
Bernard Harrison and his wife, Tina

By PN Balji
Editor, The Independent Singapore
Bernard Harrison, who helped create the Night Safari and make the Singapore Zoo a prime tourist attraction, continues to do what he loves. Bernard Harrison and Friends, his company, builds zoos around the world.
But why did he leave the Singapore Zoo in 2002? What is lacking in Singapore? Singaporeans are good at innovation, but creativity is stifled by the education system and social structure, he says. What’s the difference? Harrison, the “Zoo Man”, as he calls himself, answers the questions in this two-part email interview.
In the first part, he explains why he now spends much of his time in Bali.

Bernard Harrison and his wife, Tina
Bernard Harrison and his wife, Tina

Q. You have set up home in Bali. Tell us about that. Why Bali? When did you go there?
A. Tina and I decided to rent a house long term in Bali about 5 years ago. We have not really set up home in Bali per se. We have a home in Singapore and also in Penang, but choose to spend much of our time in Bali. We have been spending more time here for the last year and enjoy an evergrowing circle of friends – locals and expats.  My daughter Sharda coined the term lowpats: localized expats.
Why Bali? It’s known as the Island of the Gods. You live in the constant presence of Agung, the 3,000m high active volcano that dominates my morning walk to the beach. You sit down for a coffee and there is Agung, poking his head through a mantle of clouds – dominating everything. The Hindu Balinese spend much time on the gods with offerings every morning. Best to appease this mighty volcano!
I love the pace of life here. As soon as you get off the plane from Singapore, you go into overdrive. Our home is in Sanur, which was a small fishing village and one of the first tourist areas to be developed. It’s managed to retain some sanity. It’s unlike the constant traffic jams, crowds, noise and partying of tourist urban sprawl of Greater Kuta which includes Legian, Semynak and Krobukaran.
Australian tourists – who use Bali as a their Asian playground — are prevalent in Greater Kuta although Chinese tourists are arriving in hordes now.
It’s substantially cheaper to live in Bali (house, car, domestic help, food) though alcohol is expensive. However, we have a few good wine labels made from Margaret River grapes but fermented and bottled in Bali that are reasonably priced (one has to get around the high tax on imported alcohol). There are also locally grown producers of reasonable wine on the island. Beer is, of course, fairly cheap….the ubiquitous Bintang.
Bernard Harrison and his daughter, Sharda
Bernard Harrison and his daughter, Sharda

Q. How does Bali compare to Singapore as a home?
A. Bali is a paradise. It’s got a great culture, the population is Hindu and there are many very interesting rituals and ceremonies. As it’s a tourist resort, you get the sophistication and range of restaurants if you want them and good supermarkets for imported goods.
Tourists stay in Bali for a week and hang out at resort hotels, along the beaches. That’s what you do. And surf. Singapore is also a tourist hub, hardly a beach resort, no matter what Sentosa tells you! I think 50 per cent of tourists to Singapore are coming for the casinos.
Q. Do you miss Singapore?
A. Yes, I do miss Singapore. It’s been home for 50 years of my life and where Sharda, my son Sean and stepson Christian live. However, I’m in and out often enough because my work involves a lot of travel and I choose to hub out of Singapore as opposed to Jakarta or Kuala Lumpur.
I also miss my constitutional bowl of fish ball noodle soup for breakfast and I miss my Rhodesian ridgeback Shumba. For a ruling understood only by Bali, dogs and cats are not allowed into Bali until they eradicate the current rabies epidemic on the island, which has been under eradication for the past five years.
Q If you were put into a time tunnel and pushed into the past, what would you do differently?
A. I don’t think I would do anything differently.
I totally enjoyed growing up in Malaysia, Australia and Singapore. I had lovely parents, had a ball at boarding school and university in the UK and landed the best job in the world which I kept for 29 years. I used to wake up every day and say, it’s great to be alive and going to work.
And ironically I left the Zoo and now have the very best job in the world, consulting on what I love…..zoos.
I have a fantastic wife, four superb children (two I helped make and two I inherited).
I can’t think of what else I would want to be different.
Read tomorrow:  

  • Why Bernard Harrison left the Singapore Zoo in 2002
  • What he is doing now
  • Why he says Singaporeans are good at innovation but the country is lacking in creativity

Amobee Adds New Dimension to Mobile Ads With PULSE 3D

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Demo of 3D rendering

Industry’s Only Real-time, High Fidelity 3D Mobile Ads Bring Products Out of the Showcase and Into Users’ Hands

 

Demo of 3D rendering
Demo of 3D rendering

REDWOOD CITY, CA and SINGAPORE, September 18, 2013 – Amobee, the company defining digital advertising, today announced the next generation of its ground breaking 3D mobile advertising platform, PULSE 3D. The new platform empowers advertisers to create realistic 3D ads that allow mobile users to engage with products in ways never possible before.

PULSE 3D ads are based on a new hybrid architecture of HTML5 and native device technology to achieve maximum reach, engagement, and performance. As a result, PULSE 3D ads are not only three-dimensional, but incorporate app-like features, location-based customization, as well as other forms of rich media, including video, expandable image galleries, interactivity and gamification. With PULSE 3D smart adaptation, advertisers can develop a single creative, which then gracefully scales across iOS and now Android mobile devices. Additionally, PULSE 3D ads can scale across 3D- and 2D-capable publisher inventory.

“Our mission is to create the world’s most beautiful, engaging ads to build lasting brand relationships,” said Trevor Healy, CEO of Amobee. “PULSE 3D gives advertisers the ability to put their products in people’s hands and explore them in ways otherwise only possible in a store. With mobile commerce on a fast trajectory, creating visceral experiences on mobile devices will become a ‘must’ for advertisers.”

Uniquely, the PULSE 3D platform delivers real-time 3D rendering in a mobile ad. Users can personally select which components of the ad they want to explore, making it a truly customizable brand experience. For example, within a PULSE 3D car advertisement, the mobile user can spin the 3D car model in all directions, open the car doors, change the exterior color, explore the details of the interior design, thus creating an unprecedented personalized experience. Every action of engagement in PULSE 3D ads can be measured and analyzed, allowing CMOs to effectively re-engage customers in a more meaningful way.

PULSE 3D has already been used to deliver immersive mobile ad campaigns for brands such as BMW, Expedia, Nokia, DISH Network, and The Weather Channel.

“We’re always looking to test new cutting edge, mobile ad formats, and it was crucial to work with a mobile advertising partner who understood our need to drive consumer engagement and downloads of the Expedia app among potential travelers,” said Elizabeth Dorrance, Media Director, Expedia. “The PULSE 3D ad created a unique experience that, combined with Amobee’s targeting capabilities, delivered strong consumer engagement.”

PULSE 3D is available now from Amobee. For more information on creating high-impact PULSE 3D ads, or to obtain the PULSE 3D SDK to deliver PULSE 3D ads with your content, go to amobee.com/3d.

ABBOTT'S WIN NOT A GOOD NEWS FOR THE “BOAT PEOPLE”

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By Gaurav Sharma

tony_abbottAustralia’s opposition leader Tony Abbott is the country’s 28th prime minister after his Liberal-National coalition defeated the governing Labour Party by winning 88 seats in the 150-seat parliament. While the two parties differed on issues such as measures for tackling an expected economic slowdown and reducing the controversial carbon emissions tax, both displayed politically expedient bi-partisan urgency on supposedly “vote-winning” issue of reducing the number of asylum seekers arriving by boat, or “boat people” as they are called.

As recently as July, the then Prime Minister Kevin Rudd had announced all asylum-seekers, even women and children, arriving by boat with no Australian visa will be sent to the impoverished Papua New Guinea or Nauru for further processing or resettlement. “The asylum-seekers will not enjoy any right ever of being processed to go to Australia. There will be no cap on the number of people who can be transferred or resettled in Papua New Guinea or Nauru,” his  government said.

While Rudd claimed “this policy is designed to stop people smugglers and stop further loss of life at sea”, critics have dubbed it as Rudd’s “Final Solution”.

 

WHO ARE THESE “BOAT PEOPLE”?

These asylum-seekers are mainly people fleeing from war-infested zones such as Middle-East, Iraq and Afghanistan, and from countries like Indonesia and Sri Lanka, who bribe “people smugglers” in hope of a better life in Australia. As the boats used in smuggling people are not well-equipped, many drown en-route.  Those who survive, are sent to the detention centres[or “concentration camps” as critics call them] in isolated islands of the Pacific and Indian Oceans.
Even when Australia detains the “boat people” on its own territory, the conditions are bad. There were 7,632 incident reports between October 2009 and May 2011 across the country’s operational immigration detention facilities including self-harm, assaults, hunger strikes, riots and disturbances.
For Australia, a land of immigrants, nothing can be more farcical.
As noted by award-winning investigative journalist John Pilger, in The Guardian recently, “For Aborigines and refugees, the irony is self-evident. Only Aboriginal people are true Australians. The rest of us – beginning with Captain Cook – are boat people.”
A new film on Australia by John Pilger, Utopia, commissioned by ITV and produced by Dartmouth Films will premier on October 3, which explores the country’s suppressed colonial past and its treatment of the Aboriginal population, against the backdrop of a huge mineral boom. 

HISTORY OF THE “BOAT PEOPLE”

1992: Mandatory detention for refugees arriving in boats was put in place.
1998: A report by Human Rights and Equal Opportunity Commission (HREOC) stated that such detentions violated international as well as Australia's own human rights obligations.
2001: As known colloquially, “Pacific Solution” is implemented by the John Howard Government. This entailed detaining asylum-seekers in the Pacific islands, Nauru and Manus (in Papua New Guinea), while their asylum claims were processed. Such claims were not processed under Australian law and claimants had no access to legal assistance or judicial review.
2004: HREOC publishes a report criticising Australian immigration laws and stated that the “Pacific Solution” is fundamentally inconsistent with the Convention on the Rights of the Child.
2008: “Pacific Solution” ends. Now, Asylum-seekers were sent to the Christmas Island, a territory of Australia in the Indian Ocean, instead of Manus and Nauru.
2012: The Julia Gilliard Government ties-up with the governments of Nauru and Papua New Guinea again and restarts offshore processing of asylum-seekers. By year-end, 414 people were transferred to Nauru and 155 to the Manus Island.
July, 2013: The Kevin Rudd Government implements “Final Solution”, as known colloquially, which means all asylum-seekers will be held indefinitely on Papua New Guinea, with no chance of ever going to Australia.
August, 2013: A UN human rights committee calls Australia’s indefinite detention of 46 recognized refugees on security grounds amounting to “cruel, inhuman and degrading treatment, inflicting serious psychological harm on them”. The refugees - 42 Tamils from Sri Lanka, three Rohingya from Myanmar and a Kuwaiti, are in detention for the last two and a half years.
September, 2013: Tony Abbott storms to power. Earlier, during his election campaign, Abbott had stated that if his party wins, he will deport refugees already in Australian detention centres and will not hesitate to use the Navy to stop asylum boats. He also plans to create a new “tent city” on Nauru to house the “boat people”.

A kinder, gentler South China Morning Post

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www.scmpchinese.com
www.scmpchinese.com

www.scmpchinese.com
www.scmpchinese.com

William Zheng Wei, a former Singapore Press Holdings business editor, has been named the chief editor of the South China Morning Post’s new Chinese-language Web site. His mandate? Don’t carry anything controversial.
Zheng’s appointment was announced on Monday in an internal company release by Robin Hu, the 55-year-old chief executive officer of the SCMP Group, himself a former Singapore Press Holdings executive. Hu replaced Kuok Hui Kwong last July after serving for six years as regional director in China for the Singapore Economic Development Board, a government agency, and as a senior vice-president for an Internet startup.
The softly-softly approach to the territory’s news may not go far in a city whose 7.5 million residents are growing increasingly impatient with a government that is regarded as being too willing to align itself with official Beijing to the detriment of Hong Kong itself.
The determination to remain rosy — apparently because the Web site is in Chinese – seems ill advised given the 13 Chinese-language newspapers of different political hues and stripes in Hong Kong. There are five pro-Beijing leftist papers; one semi-neutral one, Ming Pao; and three basically pro-democracy ones including Apple Daily, whose owner, Jimmy Lai, uses a successful formula of lurid crime stories and political coverage that savages the government at any opportunity.
In a company town hall meeting with employees earlier this year, Hu said the revamped Chinese language website would avoid coverage of Hong Kong’s increasingly rancorous political scene and instead play the role of booster for the city’s attractions as a travel and business centre.
‘Singaporization’
If anything, Hu’s remarks resemble the Singaporean approach to news, where media outlets are de facto cheerleaders for government policies. Indeed, concerns have been growing inside the paper for more than a year and a half over what might be termed its “Singaporization,” a reference to the Straits Times of Singapore and its family of other newspapers, which are notorious for rarely criticizing the Singapore government.
The 110-year-old South China Morning Post was bought by Malaysian sugar and hotel tycoon Robert Kuok Hock Nien from Rupert Murdoch in 1993, reportedly as a favour to the Chinese government to keep it in safe hands as the 1997 handover of Hong Kong to the mainland was approaching. It has been through a revolving door of editors in recent years apparently in search of a formula that checks declining print circulation and finds a safe way to cover the mainland. Independent-minded foreign and local editors have lost out in a variety of struggles inside the paper.
The mild-mannered Chinese language Web site coincides with the reign of Wang Xiang Wei, the paper’s first mainland-born chief editor and a member of the Chinese People’s Political Consultative Congress. He was appointed to the top job in 2012 and immediately began weeding out Western editors and reporters.
Although it has been considered one of the most influential English-language broadsheets in Asia, critics say the paper has been steadily losing its independent voice, a growing concern for the international business and diplomatic communities in Hong Kong, who have previously regarded the SCMP as an important window into China..
“There has been a sustained and creeping clean-out of western reporters and editors for a couple of years,” said a former SCMP executive who asked not to be named. “‘Gweilos’ (a derogatory term for Caucasians) are seen as a problem for a Chinese-owned and managed newspaper… They ask awkward questions at meetings which embarrass the puppets put in to manage them. They also, more importantly, have networks to international media which cause no end of unwelcome exposure to the men behind the screen who work best in the shadows.”
Overseas Chinese from Canada, the United States and the UK are ostracized as well, a source said. And, while Western reporters and editors have steadily lost influence except for their work polishing stories from reporters for whom English is a second language, local Chinese reporters are beginning to despair as well, a source told Asia Sentinel.
“It hasn’t seemed to have got any better from my point of view,” the reporter said. “China reporters complain of their stories being axed on a near-weekly basis. A dozen or so Hong Kong and China reporters have left the paper recently because they were unhappy with getting stories censored and other restrictions.”
The new Web site, www.scmpchinese.com, was launched earlier this year. Despite his remarks about the Web site, Hu reportedly the told employees that English-language coverage in the South China Morning Post will continue to “pull no punches” to inform the world about what’s going on in China.
In the meeting, Hu reportedly dismissed accusations of self-censorship. “The job of any editor is to censor. Every editor has to decide what to put in the paper and try to provide balance.”
In the same internal Sept. 2 company release announcing Zheng Wei’s appointment, Hu also announced the appointment of Anne Wong, who is to assume the role of Consultant to the Celebrating Hong Kong Project, which has been described as a celebration of the city’s culture and history along with the unsung deeds of ordinary people; it bears an uncanny resemblance to similar campaigns launched by the Straits Times of Singapore on a regular basis.
The paper launched the campaign on May 30. Reportedly the brainchild of Robin Hu, the launch drew Hong Kong’s embattled chief executive, Leung Chun-ying, along with former British civil servant David Akers-Jones as the city’s top tycoons looked on approvingly.
The event was featured on the front page of the South China Morning Post the next day accompanied by a large photograph of Leung. Following the campaign launch, several senior staff members approached Hu with complaints, according to a source.
(From Asia Sentinel)

New SISTIC Website incorporates a new look, more information and social media

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sistic

Singapore — SISTIC, Singapore’s leading ticketing services provider has launched a completely new and improved website, one of its most significant customer initiatives in recent years. The new website delivers a more informative, customer-focused experience for anyone looking for concerts, theatre, attractions, seminars, and more. Enhancements include a new look, better search and navigation and new content formats including reviews and videos. Fans will also be able to interact and engage through improved social media integration.

“The SISTIC website has long been one of the most popular sources of entertainment information in Singapore, with about four million page views a month. We have made the new site more exciting for fans, for show organisers and for artists. It is now easier, faster and simply much more fun checking out what’s happening in Singapore”, explained Marie Liow, Marketing Communication & Channel Development Manager, SISTIC.

SISTIC’s homepage is completely revamped. Searching for shows, with auto-complete and advanced search functionsby category, venue, event, genre, or date – in any combination – is easier than ever. The new design brings a more ‘magazine look’, and there are short synopses linked to show pictures. Besides show synopses, the search result can now also provide artist biographies and concert publicity videos, when available.

Other improvements include a showcase of top-viewed events, helping to quickly identify the most popular shows, implementation of 3-D seat plan views for all venues, as well as a countdown timer that indicates the time remaining until the end of contests and promotions.

The integration of social media creates a great opportunity for fans to say and share what they want. Every page on the site includes Facebook, Twitter and email icons to share at the click of a button. And event detail pages will now be integrated with live feeds from promoters’ Facebook pages, providing more information, sharing and engagement.

The website relaunch continues recent investments into improving the customer experience. The website booking flow, upgraded in late 2012, received 90% positive feedback from users. The SISTIC mobile app, launched in June 2012, has since clocked up over 180K downloads.

A unique partnership with Asiatravel has also been established, combining travel and entertainment, and offered on the SISTIC website. Anyone planning a visit to Singapore can buy event tickets, flights and accommodation at the same time and through the same site. The collaboration was formed with the objective of making SISTIC a one-stop-shop for all entertainment, including travel, and will offer more choices, packages and deals as it evolves over time.

SISTIC will continue to upgrade the site to enhance user experience, evolving organically, with continuous improvements based on customer behaviour analysis, input and feedback. The next upgrade will include online sales of event-related merchandise.

The SISTIC website carries the most comprehensive information on what to do in Singapore, including concerts and theatre productions, family attractions (Singapore Zoo, Resorts World), cultural centres (Art Science Museum, Asian Civilisation Museum), conferences and events, and of course the F1, SingTel Singapore Grand Prix. More recently, several overseas activities and attractions have been added, including LegoLand Malaysia and Indonesia’s famous Borobudur.

Suicides up in Singapore

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The number of attempted suicides increased from 1,009 in 2011 to 1,090 in 2012.
This is an increase from 19.5 to 20.5 per 100,000 people.
The number of deaths from suicide rose from 8.1 per 100,000 people in 2011 to 10.3 in 2012.
Health Minister Gan Kim Yong revealed these figures in a written answer to Nominated MPs Laurence Lien and Faizah Jamal.
Relationship problems were associated with one-third of all suicides.
Employment issues accounted for another one-third.
This was found in a study based on Singapore’s suicide statistics from 2000-2004, said the minister.
He stressed that the government had suicide prevention measures in place.
The Health Promotion Board has a programme which trains selected tertiary students on mental health issues, including suicide prevention, to help fellow students in need.
To help prevent suicides by the elderly, there are community services such as active ageing programmes and wellness centres managed by the People’s Association that encourage socialisation and promote an active lifestyle.
Family Service Centres help people overcome their social and emotional problems and to regain stability and independence.