Singapore — An unhappy netizen posted on Instagram about how rude a Gojek driver was, to the point of being racist.
And while the ride-hailing company has apologised and disciplinary action was taken, many netizens felt that Gojek did not go far enough.
The netizen, who goes by @Decibels_ilu on Instagram, posted a clip of his phone conversion with the driver, whose gibberish can be heard, and does not even bother to speak clearly and be understood.
While @Decibels_ilu’s account is private, the video was shared on Wake Up, Singapore’s Facebook and Instagram pages on Wednesday (Jan 12).
The driver, Dennis Seah Miang Tiak, had been asked for a pick-up at 316 Jurong West Avenue. And although he indicated that he had arrived at the location, when @Decibels_ilu when to check, he was nowhere to be found, even on the main road.
He then placed a call to the driver to ask him where he was, but Mr Seah behaved in an unacceptable manner. He then told the driver:
“… you don’t have to be rude and don’t need to Dei Dei me all.”
Furthermore, the poster later heard from Gojek that the driver refused to apologise, and so he initiated an apology, as he had said some words in the heat of the moment.
While Gojek said that the driver eventually apologised and was given three demerit points, the poster asked the company to keep an eye on Mr Seah’s behaviour.
“What if it was an older Indian person? What if the person was softer and gets scared or traumatised by [this] kind of behaviour? I sincerely hope this would be that chap’s last racist remark to anyone!”
Gojek responded to Wake Up, Singapore’s post with the following comment:
Netizens, however, were unsatisfied with the company’s response, with one even calling it a “nice little slap in the wrist!” 
/TISG