Caught on cam: Shouting match between Malaysian Customs Officer and passenger at Woodlands Johor

Video footage of a passenger and Malaysian Customs Officer engaged in a heated argument surfaced the internet on February 23 which was shared by ROADS.sg. The incident occurred the day before at the Woodlands Johor Customs.

The clip started with the passenger explaining something to the officer, and the latter replying with, “I cannot hear you.” After a second, the officer was heard raising his voice angrily at the passenger which made the occupant step out of the vehicle to engage with the angry officer. The video fades out and resumes with the officer and passenger joined by a female passenger. By then, the officer seemed to have calmed down although he retained his authoritative pose with his hands on his hips while the passenger was all-out shouting in front of him. The female passenger kept trying to calm the man (presumably her partner) down.

ROADS.sg initially uploaded the video with the caption explaining that the customs officer told the Singaporean driver to transfer lanes due to the changing of shift work which the driver nor the passenger heard. Because of this misunderstanding, the officer approached the vehicle, thus sparking the shouting match.

Update:

The couple has reached out to ROADS.sg to explain their experience. The issue started at the immigration checkpoint wherein the officer asked for the name of the passenger’s wife, but due to the noisy surroundings, the passengers nor the driver heard the question. According to the couple, this caused the officer to become irritable and “was progressively provocative towards the occupant’s wife.” They shared that the wife was questioned some more even after giving their replies.

The officer also allegedly challenged the occupant to a fight prior to the footage caught on camera. The passengers were forced to delete all recordings of the incident before returning to Singapore and

The couple, who made a police report after their return also explained that no lane occurred due to a change in work shift.

The post ended with:

“There are no winners in this episode, and it has been an unpleasant and regrettable experience. Dashboard camera recordings have been furnished to the admin of Roads.sg. However, in the interest of all parties, closure of this matter is much preferred.”

Watch the video below: