5-Star Grab driver of 10 years banned indefinitely after passenger complains she got uncomfortable with ‘inappropriate’ questions he asked

Update:

Responding, a Grab spokesperson said: “We have conducted our investigations on this matter and have reached out to this driver-partner again to explain the specific reason for the ban. Grab does not tolerate any kind of inappropriate behaviour that goes against our code of conduct. Driver-partners and passengers found to display errant behaviour after investigation will be suspended or banned from the platform. Ensuring that all who use our platform feel safe and comfortable is very important to us, and we urge everyone to treat one another with respect”.

In a video that has now gone viral, a TikTok user wrote that their father, a longtime Grab driver who has consistently gotten high ratings from his customers, was recently banned indefinitely via email after one passenger complained about the questions he asked.

Although Grab’s decision to ban him was appealed, the company stood by its decision.

The TikToker wrote in the caption of the video that they felt the suspension and ban had been unjust.

@user14153979978577

we hate to bring it to social media but we feel unjust @grabsingapore

♬ Clair de Lune – Johann Debussy

To this day, they have no idea what the complaint against their father was about.

They told passengers, “We hope to urge everyone to speak up and tell (drivers) to stop if the chat is getting uncomfortable for you. 

They would stop.

My dad would.”

They went on to add that “just a simple complaint has cost my dad a lot of sadness, disappointment, and also his livelihood.”

They said at the beginning of the video that their father has been a Grab partner for nearly ten years and gives his “200%” every day, as evidenced by the 4.9 out of 5 average ratings he’s been given by passengers over the years.

But all this changed on July 22 when a Grab staffer made a phone call to ask if anyone had been uncomfortable during a recent ride.

The dad could remember no such incident.

However, Grab then logged him out of his account and sent him the following email.

After this, he was banned indefinitely.

And while his family urged him to go through his dash cam to look for proof that a recent passenger had expressed discomfort during a ride, the father said the footage would have already been refreshed.

The family appealed via email, but Grab rejected the appeal.

Commenters have largely been sympathetic to the TikToker and their father.

One even offered him a job.

Another advised all drivers not to talk to passengers.

Others tagged Grab Singapore.

However, some commenters wrote that they’ve been uncomfortable talking to drivers at times and have been too shy to speak up.

Grab has since responded to the banning of the driver.

“Grab does not tolerate any kind of inappropriate behaviour that goes against our code of conduct. Driver-partners and passengers found to display errant behaviour after investigation will be suspended or banned from the platform.

Ensuring that all who use our platform feel safe and comfortable is very important to us, and we urge everyone to treat one another with respect,” the company is quoted by AsiaOne as saying. /TISG

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