‘Pls dun take advantage of driver when petrol is sky high, fare is so low’ asks Gojek driver after passenger with 2 dogs refuses to cancel ride

Since the driver has a pet fur allergy, he knew it meant that his $50 incentive was gone for the day, as he did not want to risk taking the passengers. After all, a fur allergy can be quite severe, causing difficulty of breathing or rashes.

The driver wrote that the would-be passengers said they would cancel the booking if he were unable to take them.

But after a short while, he found out that the booking was still there.

The passenger told the driver that he would not cancel because of the $4 cancellation fee.

The driver then said that they could call Gojek if they wanted to dispute the fee if they felt it was unjust.

“Pls dun take advantage of driver when petrol is sky high and fare is so low, we only want to put food on my table for our families.

I travel almost 3km n 8min to the pick up point, was stuck there for almost 20 +min trying to call gj CS (Gojek customer service.)”

The passenger told the driver that he had sent a message to him to inform him that they had dogs with them—per Gojek’s requirement for passengers with pets— but since the driver had been driving and was en route, he did not read the message.

When the driver told the passengers they should have just booked a pet-friendly ride-hailing service such as GrabPet, the passenger said they had booked rides to travel with their pets “many times”  in the past.