Singapore — A member of the public took to Facebook to complain about a delivery attendant leaving her parcel at the gate of her residence without making sure that someone would be at home to receive the parcel.
The netizen posted about the delivery in a Facebook group known as “Complaint Singapore“.
According to her caption, J&T Express, a tech-based logistics company, sent her a message informing her that she would be receiving two parcels. However, the netizen only received one parcel.
She also mentioned that the delivery attendant left the parcel at the gate and pressed the bell before leaving. She was shocked that the delivery attendant did not check if anyone was at home to receive the parcel, questioning if they could perhaps be working on a part-time basis.
She also questioned if there was proper training to ensure that delivery attendants at J&T Express would deliver items the “right way”.
A netizen agreed with her, recounting that she once ordered cat food and the delivery attendant simply deposited it outside. Luckily, nobody took her parcel away.
However, not everyone agreed with the poster. One netizen, in particular, said that delivery attendants have many items that they need to deliver to other recipients and are often pressed for time. As such, they do not have the time to ensure that every recipient is at home to receive the parcel. She also said that since the parcel was delivered in good condition, the poster should be thankful, and recipients should try to be kinder to delivery attendants.
A few others also said that many delivery attendants also deliver parcels in a similar manner due to social distancing measures, and that contactless delivery is becoming a norm.
Some netizens mentioned that they preferred contactless delivery since it removes the hassle of having to sign for the parcel.
A netizen also said that when delivery people reach out to recipients, recipients sometimes are unwilling to or are unable to respond to their calls and messages. A few delivery attendants also send pictures to prove that the delivery was completed, but not all recipients acknowledge their messages too.
You Zi Xuan is an intern at The Independent SG. /TISG