Latest scam alert: POSB customers receive ‘survey’ email with cash reward; DBS says email not legit

As authorities and the general public catch scammers in their phishing attempts, perpetrators change tactics continuously, targeting victims through other methods such as an email offering the recipient a cash prize if they answer a survey.

“Scammers are actively targeting POSB customers through a phishing email, which claims to be a ‘POSB-PAssion Rewards 2022!’ survey,” said DBS in a Facebook post on Friday (Feb 25).

The email includes clickable links, enticing recipients to fill in the survey because 500 customers would receive a cash reward or air miles.

“This is NOT a legitimate email from POSB,” DBS clarified.

If a customer clicks on the link, the customer will be redirected to a phishing site and asked to fill out a survey before providing their personal information and credit or debit card details, such as date of birth, mobile number, card number, expiration date, and CVV.

Once the information is provided, the phishing site displays a page requesting the customer’s SMS OTP.

The scammer will then exploit the stolen information to conduct unauthorised card transactions.

Members of the public are reminded that DBS or POSB do not send retail customers emails and SMSes that contain clickable links.

The email comes from “[email protected]”, which is not a valid DBS or POSB email address.

The phishing website is also not a legitimate POSB or DBS website and operates under the domain “ganzart.com.”

“If you have provided your debit card details and CVV combination to this phishing website or any other non-DBS websites or mobile applications, please call us at our 24/7 anti-fraud reporting hotline 1800-339-6963 for immediate assistance,” said DBS.

Customers are reminded to ensure they are on DBS’s official website or use DBS’s official mobile applications to conduct any DBS bank-related requests.

“Go directly to https://www.dbs.com to ensure that you are on our website,” said DBS.

More information can be found here./TISG

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