Home News Is Starhub selling refurbished phones to customers who re-contract?

Is Starhub selling refurbished phones to customers who re-contract?

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The question of whether local telecommunications operator Starhub sells refurbished phones to customers who re-contract has cropped up online after a customer shared on social media today that she might have been sent a used phone instead of the new device that is supposed to have come with her phone plan.

Facebook user Samantha Tan shared a photo of an iPhone she allegedly bought from a Starhub store in Singapore, that shows that the phone is linked to a supposedly unknown Apple ID. Tagging Starhub’s Facebook page, she said:

“Recontract from StarHub, got my phone delivered to my home. But when i on my iPhone for the first time, this image appeared. So is it Starhub selling refurbished phone?”

Recontract from StarHub, got my phone delivered to my home. But when i on my iPhone for the first time, this image appeared. So is it Starhub selling refurbished phone?

Posted by Samantha Tan on Wednesday, 21 February 2018

Tan later added in a comment that she has proof of purchase and she will be visiting a Starhub store to sort out the issue.

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One netizen offered that, perhaps, Starhub staff used the phone before it was sold. It remains unclear whether Starhub really does sell refurbished phones or whether this incident was a one-off mistake.Follow us on Social Media

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