Home News In the Hood SingPost returns mail to sender with no explanation why

SingPost returns mail to sender with no explanation why

Imagine being a postal company and not knowing the difference between the recipient and sender, wrote one commenter.

- Advertisement -

Singapore — A member of the public took to social media to complain about Singapore Post for allegedly failing to tell the difference between the address of a parcel’s sender and recipient.

“Imagine being a postal company and not knowing the difference between the recipient and sender,” wrote one Caterina Tan on Complaint Singapore’s Facebook page on Thursday (Jul 1).

Ms Tan shared that she did not expect the “horror stories” regarding similar incidents to happen to her.

According to the concerned individual, her friend tried sending items to her on multiple occasions.

- Advertisement 1-

Despite indicating the correct address and posting a stamp of the right amount, the parcel was sent back to the sender.

“I tried emailing SingPost, but they just give their copy paste template reply of ‘We will investigate and get back to you,’” wrote Ms Tan. She added not receiving a reply afterwards.

Ms Tan said that she sent out a parcel on Jun 29 but was returned on Jul 1.

Photo: FB screengrab/Complaint Singapore

She confirmed having checked the address, noting it was correct.

Ms Tan highlighted that “in the case of a wrong address or wrong stamp amount, there will be a sticker to state what went wrong.”

- Advertisement 2-

She said that the returned parcel did not have any note of the mistake.

Photo: FB screengrab/Complaint Singapore

“I’m just wondering if SingPost is playing with me and doing this on purpose by sending the item back to me,” said Ms Tan.

Photo: FB screengrab/Complaint Singapore

She called out the company, hoping it “learns the difference between who should receive the item and who is the sender.”

- Advertisement 3-

Ms Tan mentioned sending packages in the past containing the same details with no issues.

With over a hundred comments to date, members of the online community also wondered what the issue could be, beyond a possible issue with the stamp amount. Others shared similar experiences where their parcels got returned.

Facebook user Niki Leung advised bringing the same parcel to the post office to get clarification after going through the same situation.

“I used to receive the parcel that I mailed out, and I bring it back to post office, and they mail it to my customer again for me (no charge),” she said.

The Independent Singapore has reached out to SingPost for a statement. /TISG

Read related: Only cardboard and paperclips arrive for Shopee customer who ordered wallpaper

Only cardboard and paperclips arrive for Shopee customer who ordered wallpaper

Follow us on Social Media

Send in your scoops to news@theindependent.sg 

- Advertisement -

Read More

Netizen says they’ve always been embarrassed by the Singaporean accent and Singaporean English

Singapore — A netizen embarrassed by their Singaporean accent and Singaporean English wanted to find out what foreigners thought about our accent and the way we spoke English. In an anonymous post to popular confessions page NUSWhispers on Tuesday (Jan...

Single mum keen to earn side income, loses nearly $50,000 to ‘Gucci’ scammers

Singapore – News of the surge of phishing scams involving  OCBC Bank has made many other bank customers come forward with their own stories...

Want Fast Cash? Tap Into Your Endowment Policy

Endowment insurance provides protection coverage as well as investment returns to help you save towards a specific financial goal in the future, such as...

Where & how you’re most likely catch COVID — New study

Singapore — As the world enters its third year into the Covid-19 pandemic, one of the benefits is that more is known about the...

President Halimah commends mosque that opened doors to people sleeping rough

Singapore — During hard times such as these, it is always welcome news to hear of communities stepping up to help. President Halimah Yacob recently...

Netizen says they’ve always been embarrassed by the Singaporean accent and Singaporean English

Singapore — A netizen embarrassed by their Singaporean accent and Singaporean English wanted to find out what foreigners thought...

Single mum keen to earn side income, loses nearly $50,000 to ‘Gucci’ scammers

Singapore – News of the surge of phishing scams involving  OCBC Bank has made many other bank customers come...

Want Fast Cash? Tap Into Your Endowment Policy

Endowment insurance provides protection coverage as well as investment returns to help you save towards a specific financial goal...

Where & how you’re most likely catch COVID — New study

Singapore — As the world enters its third year into the Covid-19 pandemic, one of the benefits is that...
Follow us on Social Media

Send in your scoops to news@theindependent.sg