Samsung urges Galaxy Fold users to treat device with “a special level of care”

Despite promises of an improved redesign, Samsung cautions users to treat their Galaxy Fold with “a special level of care.”

The South Korean tech giant released the Galaxy Fold in Singapore last Sept 18.

The Galaxy Fold redesign boasted improved durability for its folding touch screen and book-like hinge.

The protective screen layer now extends to cover the entire inner surface of the phone including the bezels. The small plastic caps on top of the screen’s hinge were added to prevent dust and other foreign elements from entering the screen.

But despite these improvements to the phone’s durability, the Galaxy Fold 2.0 appears to still be quite a delicate and fragile device.

In a recently released video, Samsung reminded users of the Galaxy Fold to handle their devices with caution.

Samsung dismissed the need for any additional screen protectors that could affect the folding display, but they reminded users to “not apply excessive pressure” to the touch screen when tapping it.

The Galaxy Fold is also not water or dust-proof despite the redesigned screen.

Durability tests on YouTube showed that the new Galaxy Fold is unfortunately still easy to break. Existing problems such as the ultra-soft and easily scratched screen still persist on the new Samsung device. Dust and other foreign debris can easily penetrate the display as well.

Perhaps as a nervous expectation of potential issues with the Galaxy Fold, Samsung also provides users with the Galaxy Fold Premier Service that promises 24-hour customer service, screen replacement and repair, and door-to-door delivery.

The Samsung Galaxy Fold is now available in Singapore and is priced at S$3,088./TISG