SINGAPORE: A eight-minute video posted on TikTok by a GrabFood rider of what appeared to be a MOS Burger manager’s temper tantrum has gone viral, getting nearly 630,000 views and over 1600 comments.
TikTok user James Ong, who goes by @james_sg88 on the platform, captioned his June 6 video by writing, “was collecting my Grabfood order at MOS Burger HDB hub when this happened. this is totally unacceptable.”
@james_sg88 was collecting my Grabfood order at MOS burger HDB hub when this happened this is totally unacceptable #mosburgersg #toapayoh #grabfood #singaporetiktok #sgtiktok
James was at the MOS Burger outlet in Toa Payoh’s HDB Hub collecting an order when he chanced upon the store manager confronting an elderly staff who had mistakenly given the delivery order to someone else.
The rider then says in Mandarin, “Uncle gave to the wrong person? It’s ok, as long as the order is correct.”
The manager then goes off to prepare the delivery order but can be heard loudly banging things around in the kitchen, which can be very clearly heard on James’ recording.
James then asks the uncle, ”What’s his problem?” after which the elderly man apologised to the rider repeatedly.
The very loud banging—which goes on for several minutes—not only startles the elderly employee and James but other diners in the restaurant as well.
James can be heard telling the uncle, “Nevermind, I got a camera here. If I upload it on Facebook, I’m sure he’ll be fired, I tell you.”
After finally getting the order, the delivery rider kindly checked on the uncle, asking him if everything was all right.
The Independent Singapore has reached out to MOS Burger for comment.
Netizens commenting on the video said that the head office of MOS Burger should hear about the manager’s alarming behaviour.
Some have even tagged the eatery in a comment.
Others were very sympathetic toward the uncle.
Some, who have met the uncle personally, wrote about how pleasant he is.
A few netizens commented on how hard the F&B industry is. 
UPDATE: June 8, 2023
The management of MOS Foods Singapore told us in an email, “We are aware of this incident and take this matter very seriously. Our organization prioritizes a safe and respectful work environment for all employees. We deeply regret any distress caused by this incident. It is unacceptable for our staff to behave in such manner, and we deeply concerned about the well-being of the affected staff member.
Upon learning of the incident, we immediately launched an internal investigation to gather all the necessary facts and evidence. We have provided support to the affected staff and are committed to take appropriate action based on the investigation’s findings.
Additionally, we are implementing new measures and training programs to prevent similar incidents from occurring in the future. To protect the privacy and confidentiality of the individuals involved, we cannot disclose specific details of the incident or the individuals affected. However, rest assured that we are committed to handling this matter with the utmost care and in compliance with applicable laws and regulations.”
/TISG
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