Home News Caught on cam: Woman shouts at OCBC staff to cancel credit card

Caught on cam: Woman shouts at OCBC staff to cancel credit card

The incident was captured on video and uploaded onto Facebook page All Singapore Stuff on July 16

Author

Date

Category

- Advertisement -

Singapore – An auntie was spotted raising her voice at Oversea-Chinese Banking Corporation (OCBC) staff as she requested to “end her relationship” with the bank.

On Thursday (July 16), Facebook page All Singapore Stuff uploaded a video of an upset OCBC customer scolding the staff while requesting to cancel her credit card. She continued shouting at what appeared to be a manager or supervisor who left the counter and approached the auntie. “You can check her work (pointing to the staff behind the counter), make sure the two, the three…how much is the amount I owe OCBC…as simple as that. I pay right now. End relationship,” shouted the auntie. “Go ahead and do it. Go and do it right now,” she demanded.

Members from the online community advised the auntie to handle the situation more civilly next time. Because even if the bank was in the wrong or she experienced poor service, no one has the right to shout in such a manner at someone doing their job. Netizens noted that the auntie could have gone ahead and closed her account without making a big scene. “The counter staff may be new or need more training, but such behaviour is intolerable,” said Facebook user Michael Lee.

Photo: FB screengrab/All Singapore Stuff

- Advertisement -

Photo: FB screengrab/All Singapore Stuff

Photo: FB screengrab/All Singapore Stuff

Meanwhile, others shared that they, too, had bad experiences with OCBC. Facebook user Diego Marquez noted that “their staff do not know their jobs,” while another had the bank request them to come down to a branch to verify particulars amid a pandemic and were only given one month to do so. “I can imagine the auntie’s frustration,” commented Facebook user Balaji Rangarajan. He tried to cancel his credit card and had to call seven different times, repeating his story and reason for cancellation. The bank advised him to process his request over the counter; however, he had already accumulated three months of finance charges due to the delay.

Photo: FB screengrab/All Singapore Stuff

Photo: FB screengrab/All Singapore Stuff

Photo: FB screengrab/All Singapore Stuff

“Banks may screw up. But, don’t screw up your image in public. Shouting and being aggressive doesn’t help,” commented Facebook user Stephen Roy. He added that one could be assertive without having to raise their voice.

Photo: FB screengrab/All Singapore Stuff

Upset OCBC customer

This lady confirm plus chop not a satisfied customer. Pity the counter staff<Reader's Contribution by Jack>

Posted by All Singapore Stuff on Thursday, 16 July 2020

Send in your scoop to news@theindependent.sg 

- Advertisement -

Mixed reactions to Shanmugam’s promise to install ‘many more’ police cameras across Singapore

Singapore—Home Affairs and Law Minister K Shanmugam said in Parliament on Monday (March 1) that many more cameras will be installed in Singapore in addition to the 90,000 already located in public places such as car parks, neighbourhood centres and Housing...

‘Can we get a breakdown on those numbers?’ asks PSP’s Kumaran Pillai

Singapore — Progress Singapore Party's (PSP) Kumaran Pillai took to Facebook on Monday (Mar 1) to clarify his party's position. He made it clear the PSP did not want to close the Singapore economy but wanted a breakdown of the number...

Father tells daughter $650 monthly allowance is not enough and threatens to sue

  Bullied by her father who wants more money, a woman is asking how much children should give their parents once they start working. The post has gone viral. It was submitted to the anonymous confessions platform, the NUSwhispers Facebook page. NUSwhispers cannot...

Send in your scoop to news@theindependent.sg 

Theindependent