Tag: customer service

‘Uncle’ from jewellery shop allegedly shouts at customer for touching a crystal bangle while...

Singapore – A member of the public took to social media to complain about an uncle working at a jewellery shop allegedly shouting at...

Scoot double bills netizen who then receives voucher instead of refund

Singapore—Even if Rachel Tan, who has posted four times on Scoot’s Facebook page over the carrier’s mistaken double charges, doesn’t want to fly with...

Budget airline Scoot promises to improve customer service after several flight disruptions

Singapore Airlines-owned budget carrier Scoot released a statement regarding its recent lapses in customer service and flight disruptions which affected many passengers. CEO Lee Lik...

Live chat and messaging gaining popularity when it comes to customer service

A survey conducted by Dimensional Research and commissioned by Zendesk is showing an  increased reliance on channels other than the phone or emails to...

Mum and baby with rare skin condition evicted from American Airlines flight

Texas – Adding to its list of controversial and widely criticized customer relations incidents, American Airlines kicked out a mother and her one-year-old baby...

Are you a nice person?

By Pang Xue Qiang Whether we are dining at a restaurant or calling a hotline, we have all groaned and rolled our eyes over bad...

Singapore’s bad customers

By Nicole Chang and Trinity Chua “They never call us by our names. “Five years, I have been here. Whenever they need me to pick up...
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