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Dear Editor,
I refer to the article: Letter to the Editor: Food delivery order cancellations must be done by customers only, not by riders, and riders must be compensated for the cancelled trip
I am also a delivery person with Grabfood. I have quite a number of cancellations by some customers after I had collected the food they had ordered or when I was on the way to collect them.
For the former case, we, the delivery personnel should still get the fares as time, effort, and frustration are involved, and our incentives may be affected. Of course, instead of throwing away the food, it is better to eat it (since it is allowed) or in one case, I gave it to a migrant worker!
For the latter case, may I plead that customers try not to cancel their orders? At least, they are still helping us to earn our living, or even encouraging us, or we can “donate” the food to those who need them more, for example, the cleaners or migrant workers we come across.
Lastly, to me, I am providing a service whether low fares or far distances. I hope my delivery fellows also try not to cancel any collection. Remember, we are all providing a service.
But may I suggest that if customers cancel their orders for very good reasons, it must be approved first by the company of the delivery personnel.
And dear customers, please be patient with the time of delivery. Many times we have to spend time looking for parking space, the food outlets, waiting for collection, and, finally, delivering; again, time to travel, looking for parking and the drop point, and at last, food delivered.
Who doesn’t want to earn more if they have a choice?
Peter Lim
The views expressed here are those of the author/contributor and do not necessarily represent the views of The Independent Singapore.