Letter to the Editor: Food delivery order cancellations must be done by customers only, not by riders, and riders must be compensated for the cancelled trip

Dear Editor,

I refer to the article: Man becomes food delivery rider to find out why they’re always stressed, then shares what happens when customers ask riders to cancel orders

On the matter of food delivery, I read customers feel entitled to cancel an order after the rider picks up, or ask the rider to cancel it.

I seriously think, and I know any sane person would agree, that this is a damn stupid ruling and entitlement. I don’t know which damn foolish fella or bloody delivery company came up with this stupid idea.

Any cancellation should be done by the customer themselves (meaning that if these customers cancel after pickup) then the rider must still get the trip fare (the rider can then eat or dispose of the order). But the customer still has to pay for all the trip fare and costs incurred with no refund, with the rider still getting his due money.

There… all fools, just know that this is the correct, justified and sane method.

din7691

The views expressed here are those of the author/contributor and do not necessarily represent the views of The Independent Singapore.

Man becomes food delivery rider to find out why they’re always stressed, then shares what happens when customers ask riders to cancel orders