Imagine a customer’s surprise when an order of hot pot turns into a bag filled with used tissue, wrappers, and cockroaches. Facebook netizen Ng posted his shocking discovery on Complaint Singapore Facebook page on Saturday (March 12).
“This is what I received today from Chuan Wei Mala Hot Pot via foodpanda,” he said, attaching a photo for proof.
“Utterly disgusting bag of rubbish filled with used tissue paper, wrappers, other order slips and cockroaches.”
The customer couldn’t comprehend why and how the delivery rider picked up the bag in the first place.
“How unhygienic and unethical of them,” added Mr Ng.
He noted that this was not his first “horrible incident” and also received a “mysterious bowl of black soup” when he ordered mala in the past.
“Someone commented it may be accidentally swapped with my order.”
Mr Ng said he got a refund for the earlier mistake and “gave them a second chance.” He advised everyone to share his post “to avoid getting yourself a bag of rubbish.”
According to a report from the Chinese-language newspaper Shin Min Daily News on Sunday (March 13), there was a mix-up with the orders.
The mala hotpot stallholder said two employees operating their stall were busy with dinner orders.
“The food for delivery was placed on a table in front of the stall, but one of the employees clearing the rubbish also placed a plastic bag there,” the stallholder explained.
He discovered the mistake after reviewing their closed-circuit television footage, following Mr Ng’s post, which was widely shared online.
The stallholder said they should also be held responsible for the mistake, despite the delivery rider taking the wrong bag. They had since apologised to the customer.
“We’ve contacted the customer and have processed a full refund for the order while we investigate the matter,” said FoodPanda in response to media queries. /TISG
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