A woman wrote to Tan Tock Seng Hospital on Sunday (September 1), alleging that one of the nurses was rude and raised her voice.
The woman wrote that she had accompanied her brother to the Accident and Emergency ward as he was in pain from a kidney biopsy done two days earlier.
She added that they were attended to a nurse by the name of Diane, though she was not entirely sure if she had heard the name correctly.
After explaining her brother’s situation to Diane, the woman alleged that Diane’s reply was, ““I know what I am doing and I don’t need you to tell me”.
The woman wrote, “This definitely sparks (sic) anger when your loved one is in pain so I asked her why is she so unemphatic to patient’s family? It is extremely normal for the patient family to be worried and I don’t see why she has to raised (sic) her voice at me”.
So as not to hinder any of the nurses from carrying out their jobs, the woman then said that she took out her phone to distract herself. However, she alleged that Diane then accused the woman of taking photos of her.
She added that it was only after Diane repeatedly raised her voice, did she actually use her phone to take photos.
“The argument went on and on, I as a singaporean doesn’t (sic) need a foreigner to treat me this way. I definitely don’t want other singaporean (sic) to be victimised this way so I hope Tan Tock Seng Hospital (TTSH) can investigate on the rudeness and unemphatically (sic) behaviour of this nurse. I am so disgusted by the behaviour of this nurse”, the woman wrote.
Tan Tock Seng Hospital replied rather quickly to the woman’s post and asked for more details on the issue.
TISG has reached out to both the woman and to Tan Tock Seng Hospital for clarification. -/TISG