Woman ordered 2 whole Korean Fried Chicken but gets ‘20 wings’ and few other parts instead

We all know that inflation is causing food prices to rise, which must be especially difficult for food vendors. However, when a customer orders a particular dish, it’s reasonable to expect that’s what they get. A woman who didn’t get what she wanted complained against Waker Chicken.

The woman who ordered two whole chickens said that she ended up with “lots of the half wings.”

A woman named Eileen Gwee posted on the popular COMPLAINT SINGAPORE Facebook page on Aug 12 that she had seen that some restaurants selling chicken put up a poster that says there are limited parts for chicken orders, which is understandable given the recent shortage of chicken supplies Singapore.

This had not been a problem in other eateries such as “KFC, Arnold’s etc,” she added.

However, her order at the Sengkang outlet of Waker Chicken, a Korean Fried Chicken eatery, was different.

“Bought 2 whole chicken but was given lots of the half wings. Only got 1 drums n 3 small parts n 5 drumlets. So 14pcs x 2 chicken, total 28 pcs I had 20 wings instead of 4 wings for 2 chicken.”

Furthermore, for her order, she claims that there had been “No receipt given, no app payment, no phone number to call.”

More importantly, in this case, there had been “No advance notice on almost wings for whole chicken.”

Ms Gwee sent in a photo of her partially-eaten order, along with screenshots of her feedback to the eatery, writing that she had no problems ordering from their Bedok branch “so many times” but had found her experience at the Sengkang branch “very disappointing”.

She wrote that she had ordered one butter and one soya chicken, which along with two orders of sweet potato fries, cost $63 in all.

She told Waker Chicken that by the time she sat down to eat, her family had eaten most of it “but bones are almost wings”.

The restaurant apologised to her, but added that it had put up in its branches since last month notices that say there is a limit on chicken parts due to the recent “chicken crisis”.

Waker Chicken added that its chicken is given “on a random basis based on availability at the point in time,” and promised to make its notices more prominent.

Ms Gwee graciously thanked the eatery for its response but added that it “should not sell whole chickens if you give lots of wings.

Why not give lots of other parts or just sell wings?” she asked.

Waker Chicken also thanked her and said it hoped that by her next visit, the issue would have been resolved. 

TISG has reached out to Ms Gwee and Waker Chicken for comment.

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