Home News Outrage over condo allegedly disallowing delivery riders from using lift, management clarifies

Outrage over condo allegedly disallowing delivery riders from using lift, management clarifies

RV Point clarified that the notice was neither made nor put up by the building management, but by the operator in charge of the Grab Food Distribution Point in the building's basement

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Update: A Grab spokesperson said: “We wish to clarify that GrabFood delivery-partners who are delivering food to residents of RV Point Condominium are able to access the lifts and complete their deliveries.

This signage, which was put up in March 2019 by the request of the condominium management committee, is meant to guide GrabFood delivery-partners who were picking up food orders from our GrabFood Hub located at Basement 1 of the building. Delivery-partners were requested to use the staircase when they travel between Basement 1 and Level 1. This was to prevent any hogging of the lifts between the 2 levels which might inconvenience the Condominium’s residents.

GrabFood delivery partners are aware of this signage and know that it is made in reference to the GrabFood Hub. The well-being of our users are important to us especially during this time. We will look into making these signs clearer in order to prevent further confusion on the matter and continue to work with all partners to ensure a good delivery experience for our delivery-partners and consumers.”

 


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After netizens called out a certain condominium in Singapore for a controversial notice that circulated the internet, the management of the building issued a clarification in order to address the public outrage.

A photo of an RV Point notice was posted on the Facebook group All Singapore Stuff on Thursday (May 28). The photo caught the attention of many netizens and within minutes, was circulated widely on the internet. The notice, addressed to Grab Delivery riders, informed the essential workforce members that they are no longer allowed to use the lifts and that instead, they are to use the stairs.

EDIT: Condo personnel reach out to usVerified delivery personnel can access lift to deliver to the residents on upper…

Posted by All Singapore Stuff on Wednesday, May 27, 2020

“MCST 4370 and the residents of RV Point have kindly requested that GrabFood Delivery Partners refrain from using the lifts as (they) are only for residents of the building,” the notice read. “Please use the stairs.”

In response to this post, netizens heavily criticised such a notice, with many being especially mindful of the essential work these delivery personnel do. While some called for delivery companies to blacklist the condo, others heavily criticised the management for implementing such a policy.

Still, others called out the residents, with one netizen saying, “This is where all the sovereigns live.”

Photo: screengrab from Facebook comments / All Singapore Stuff

Photo: screengrab from Facebook comments / All Singapore Stuff

Photo: screengrab from Facebook comments / All Singapore Stuff

Photo: screengrab from Facebook comments / All Singapore Stuff

Photo: screengrab from Facebook comments / All Singapore Stuff

Photo: screengrab from Facebook comments / All Singapore Stuff

However, after reaching out to the management of RV Point, they sought to clear up the issue which caused quite the online uproar. RV Point clarified that the notice was neither made nor put up by the building management, but by the operator in charge of the Grab Food Distribution Point in the building’s basement. In contrast to the notice, the building policy allows delivery personnel to utilise the lift after going through security measures.

Furthermore, the building management had already called the attention of the Grab Food Distribution Point operator, and had the sign taken down in order for the necessary changes to be made, as the information caused an unnecessary misunderstanding, which elicited unmerited criticism of the building’s management.

Photo: screengrab from WhatsappRV Point also shared this screengrab on its Facebook page.

Posted by RV Point Singapore on Thursday, May 28, 2020

RV Point has also taken this incident as an opportunity to encourage the public to exercise responsibility when it comes to information that is circulated on the internet.

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