Business & Economy Gadgets Mum in shock after 5-year old daughter racks up 1,500 yuan phone...

Mum in shock after 5-year old daughter racks up 1,500 yuan phone bill in a month

Her daughter managed to make over 200 in-app purchases on the widely popular gaming app, , which cost approximately ¥5 to ¥8 each

Author

Date

Category

- Advertisement -

SINGAPORE – A 30-year old mum who referred to herself as Ms Wang got the surprise of her life after she received her mobile phone bill for July. Her 5-year old daughter had managed to spend ¥1,500 (S$295) in a single month without actually knowing it.

As reported by Chinese daily Lianhe Wanbao, the single mum had gotten a text, alerting her of the rather large charge. According to Ms Wang, her young daughter’s tablet didn’t even have a mobile card installed, nor was she asked for a password or authentication code to make any purchase.

She was in the belief that she had child-proofed the gadget, which was only connected to their home wifi and had no sim card to make any charges to, but she was wrong.

At first, she thought that it was her telecommunications company, StarHub, only to find out that it was truly her child that had made all these buys. Her daughter managed to make over 200 in-app purchases on the widely popular gaming app, , which cost approximately ¥5 to ¥8 each. This converts to about S$1 to S$1.5 per every consumption.

- Advertisement -

The game allows players to adopt digital pets, build virtual houses, complete digital tasks and engage with other players, most of which are between the ages of 5 and 16.

The mum explained to Lianhe Wanbao, “My daughter did not understand what was going on. The purchases just went through with a few taps on the iPad. She wasn’t aware that she had spent so much money,” given that the daughter was spending the game’s virtual currency not realizing that she had to pay for it with real money.

Ms Wang shared that she was puzzled since most phones have prompts, like when she needs to top up the account of her domestic helper’s mobile phone line. “What I can’t figure out is that when I help the maid buy credits on the mobile app and ask her to call home, she needs to scan her face or enter the verification code to make the payment.”

She added, “I reached out to the customer service staff from both StarHub and . But I still don’t understand where the problem lies.”

In the end, she hopes that what happened to her and her child will remind other parents to be more careful about their children’s online consumption when they are playing games or using the internet.

The report also shared that the telecommunications company has since contacted Ms Wang to help her with the problem. /TISG

Please follow and like us:
Tweet
Share
- Advertisement -

Falling concrete from Tampines HDB block sparks worry among residents

Singapore – Residents of a HDB (Housing & Development Board) block in Tampines are worried about the state of their building after experiencing concrete falling off two pillars along the corridor. Large cracks could be seen forming on many of the concrete...

Businessman gets back S$12.7m from ex-mistress but she keeps condo unit and car

Singapore — A wealthy businessman from China who plied his former mistress with gifts before and during their relationship has sued successfully to get back S$12.7 million he had transferred to her while they were together. Mr Xu Zhigang, who is married,...

LKY’s last will: Lee Suet Fern disagrees with 15-month suspension

Singapore — Lawyer Lee Suet Fern issued a statement on Friday (Nov 20) after it was announced that the Court of Three Judges had suspended her from practising for 15 months over her handling of the last will of her late...
Please follow and like us:
Tweet
Share
Follow Me
Tweet