‘WHERE MY TICKET?’ — Technical issues bog down sale of Jay Chou’s concert tickets

Fans of Mandopop King Jay Chou, some of whom tried for hours to buy tickets to his Carnival World Tour in December, were disappointed, to say the least, as their efforts were in vain. The organiser, GHY Culture & Media, blamed technical issues at the ticket provider, Ticketek Singapore (Ticketek Sg).

Queues at the Sports Hub Ticket Office began as early as 8:00 on Thursday morning. Would-be concertgoers could also avail of their tickets online, with OCBC card members to be given priority booking.

However, according to one video shared on the Singapore Atrium Sale TikTok and Facebook accounts, by 12:30 pm, not a single person standing in line had got a ticket. It was “believed to be due to a system glitch”.

@singaporeatriumsale

Queue situation for Jay Chou ticket at Sports Hub Ticket Office.

♬ 最漫长电影（钢琴曲） – 曾德成

Fans who wanted to buy tickets online faced similar problems, with some who had been patiently waiting ending up with a “504 Gateway Time-out” message, causing them to start at the back of the queue yet again.

Some said they were actually charged for the tickets but did not receive them.

A number of them left irate messages on G.H.Y Culture & Media’s Facebook page.

The organiser later apologised in a post, citing technical issues at Ticketek. “Our ticket provider Ticketek has been facing technical issues and we had to slow down sales so as to resolve these issues. Fans can purchase their tickets via Ticketek now,” it said.

G.H.Y Culture & Media had announced that tickets for Chou’s first concert in Singapore in two years would be available on Thursday (May 5) at 10:00 am via Ticketek Singapore (Ticketek Sg).

/TISG

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