‘Help! My passport ready for collection but post offices & ICA have no available time slot’ — Netizen asks for advice

Having a valid passport is important these days, with the opportunity to travel after two years of the pandemic. However, renewing one’s passport has been challenging, with long wait times and difficulties with the collection.

One netizen, feeling at a loss when they were unable to make an appointment, crowdsourced for help with getting their passport. Fortunately, others who had the same experience were able to offer useful advice.

“I have just been informed my passport is ready for collection and was asked to make an appointment. However, I have checked both post offices and ICA (Immigration and Checkpoints Authority), there is no available time slot. I was informed to collect passport within a month. How is this possible. 

Anyone has any experience to book an appointment?,” wrote Sian Ng in a post published on the Complaint Singapore Facebook post.

It appears that the poster’s problem is not uncommon.

Some commenters told the poster to keep on trying.

One suggested that the poster provide feedback on the website, and ask for more slots to be opened.

Others suggested that the poster simply walk in to collect their passport since they know their passport is ready, but this would likely mean hours of a long wait.

Another netizen suggested later dates in July or August, especially during weekdays, for passport collection.

One said that logging in to the appointment page at midnight may work.

Fortunately, the poster wrote that ICA had finally opened slots, and thanked others for their suggestions.

/TISG

Woman queues 4 hrs to collect passport, then is told to wait another 4-5 hrs