Update:
In response to TISG’s queries, a spokesperson from Shopee said: “We thank the user for informing us and apologise for the negative experience. Shopee has reached out to our delivery partners for a thorough investigation, and made it clear that the user’s experience is unacceptable.
Shopee is committed to delivering an enjoyable, reliable and secure shopping experience. We have guidelines in place that all delivery partners are expected to follow. We’ve reinforced the standard operating procedures with our delivery partners and their relevant personnel, and will be undertaking necessary action to ensure that our customers’ packages are well taken care of.”
Herman Chua, a netizen, voiced out his frustration on the Facebook group, Complaint Singapore regarding Shopee delivery staff throwing his parcels inside his front yard.
Mr Chua in his post said that this had been the eighth time this has happened. He said, “I have obtained dumping, throwing and disgusting and unacceptable delivery from Shopee.”
According to Mr Chua, last Feb 23, 2022, at 19:16, the Shopee delivery staff came by, stood by the gate then proceeded to throw his parcel on the floor. The distance was about 4 meters, “straight away throw the parcel on the floor without any hesitation, the dumping distance is about 4 meters, from the action and body language, I strongly believe I am not the only victim for receiving and repeating outrageous delivery.”
He stated that from June 14, 2021, up to February 2022, he had been receiving this manner of delivery. He even stated the Order Identification number of each parcel that was delivered in this manner. He also mentioned that there would be times the parcel would just be left by the gate where there is no protection from the sun, rain, and other factors that may damage the items inside.
Mr Chua sent a message to the person involved, Chris Feng, last Dec 23, 2021. He stated that he will demand a $50 compensation for each parcel that was delivered in this unacceptable manner, on top of the full refund for the price of the items.
He stated, “Even I got $60.00 compensation, this amount is entirely not enough to cover my losses, such as frustration, anger, anxiety, whole nights was unable to sleep, etc. I strongly demand the total compensation fee is $64.40 ($50.00 + the cost of table cloth $14.40).”
Furthermore, he mentioned he wishes to reject the goods and not going to Shopee for online purchases anymore due to “disgusting management and poor services from your staff and agents”. I complained to Shoppee every time I reived throwing goods, a total of 8 times now, but no sign of ending.”
Mr Chua stated how this has affected him, “I have been facing daily pressure and anxiety to check any goods being hurled on the floor under the hot sun and rainwater again.”
He added that although the items bought were good, it was the Shopee’s delivery workers that were poorly trained. He ended his post by saying, “Shopee has to train the delivery workers and improve their management.”
TISG has reached out to Shopee for comment and clarification.