A 3-year-old boy was injured when the MRT gantry gates at Hougang MRT Station apparently closed on the boy abruptly as he was trying to pass through. The boy’s mother was reported to have tried getting two SBS Transit staff members at the scene to help her son but they allegedly sat there and just watched.
The boy’s aunt, Kelly Ng, wrote on her Facebook page that her sister then opened the side gate to get to the boy after seeing that no help was going to be rendered to them.
When Kelly arrived on the scene, the staff supervisor was checking CCTV footage. Her sister also told her that the SBS staff was trying to record her conversation with them when she sought their help.
The boy reported experiencing pain in his chest, stomach and shoulder and was rushed to the hospital in an ambulance the MRT staff had called for.
“This kind of service standard is totally unacceptable. No matter what they were doing at that point in time, after they were informed, shouldn’t they just come out to check on a child who could possibly be injured when the gates closed on him unexpectedly? They were given enough response time but they did nothing.”
Kelly tagged SBS Transit in her Facebook post but reports that she has not received any calls, texts or Facebook messages from SBS checking on the boy even though they have been active on the social networking site. She said that her brother in law has brought up the incident to the appropriate authorities and that they are awaiting an official response.