Grab driver who punched passenger speaks out

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Photo: Facebook/Singapore Private Hire Car Drivers & Riders Community
 

Yesterday evening, the Grab driver who reportedly punched his passenger, Henry, spoke out and released a statement on Facebook.

His statement was shared on Facebook group ‘Singapore Private Hire Car Drivers & Riders Community’.

In his statement, he explained his side of the story and said, “On the 12th of May 2018/11.30am (Sat), I received a JUSTGRAB booking that requires to pick n send a req to the location requested by the pax.”

“To my surprise there were 2 kids and a lady accompanying the guy, he opened my rear door and before he was about to bard my car, I politely told him that im unable to proceed his req as I don’t have any mifold to support his kids. I explained that he has booked a Justgrab booking and politely told him to rebook and get a Taxi or Grabfamily. He slammed shut my door and walked off. “

“After waiting for 5mins, he did not cancel the booking and I decide to make my way back to his location. I saw him waiting and asked why is he not cancelling the booking as I cant accept any further call if he does not do so.

He shouted at me asking me why should he be cancelling? Im the one who rejected him.

I explained that, I cant cancel as my Cancellation Rate is insufficient to cancel on my end and will result my incentive for the whole week ($300+) to be forfeited if I can maintain the CR. I told him that I wont want to hold the liability of being fine $120 (3 points) or worst case scenario if an accident occurs.”

When another private-hire vehicle arrived, “The family approached the car and boarded the car immediately, I then went to the rider and furthermore requested him to cancel only to be tolded off that he will cancel afterwards.”

“He sarcastically laughed at me and that was when I cant hold back my emotions to be treated like a beggar. I admit I should not have reacted the way I reacted but I must admit I too have my weakness as a human being. After wasting my resource and time,it further escalates the reactions of mine. But whatever reasons I have,I know all the odds will be against me as people will see me as the guilty party.”

Netizens who read his account surprisingly took the side of the driver, but cautioned that the violence he exuded was unnecessary.


obbana@theindependent.sg

91 COMMENTS

  1. this is totally grab fault. they can easily add why cancel function, than add photo taking . driver takes photo of scene show short kids and leave. so difficult? Land Transport Authority – We Keep Your World Moving . dont expect too much from grab. they will end up the usual greedy cannot be bothered company

    • i do expect the police to investigate both sides. Yes, violence is not the way to solve issues so he should be punished for it. But for the passenger, if he is as bad as the Grab driver made out to be, then he has instigated and provoked the Grab driver so he should be shamed and punished as well. Lastly, Grab should allow the cancellation as long as a reason is inside the system.

  2. If all working in frontline services react like Grab driver, our dentists will have much income opportunity. Such lack of control and violence tendency to escalate any situation, anywhere he go sooner or later will lost control again. And sorry that is not “normal human weakness”. Normal pple dun react the way he did.

  3. Sad case for both, 1 happy family outing for Rider and 1 good week for Driver ended up in ruins because of one action not executed , Restraint.

    The injury is damn serious and I’m pretty sure this will be a civil case in court so take this case as a lesson learnt for all Riders and Drivers alike.
    One party is looking for convenience and the other party is looking for money, it’s just that simple

  4. Knew there are2 sides of the story and that people who are wrong will try to play victim first. To the passenger who thinks he is self entitled to bully because of his miserable payment and refused to cancel, he deserved the cosmetic done to his mouth and seriously I have no pity for such selfish and self entitled individuals. Don’t play with people rice bowl and don’t be arrogant, haven’t you heard Karma is a bitch? I think that is a good lesson that don’t laugh at your own mistakes, you deserve it 100% although I do not condone violence.

  5. I pity the driver, not the rider. Fancy making booking without informing the driver prior that he has 2 kids, he’s putting everyone in danger when accident happen. I don’t promote violence, but sometimes knuckle speaks. We are human, not meant to be look down. Just because he got the capabilities to book a grab, doesn’t mean he can throw his weight around. Learn things the hard way. Hope it reminds him, never be cocky again. He’s lucky its just a punch, what if the person went amok and grab a spanner? Attitude. How you want people’s to see you and treat you depends wholly on how you treat yourself and your loved one.

  6. If so, this rider whom are so unreasonable, arrogant and inconsiderate has to be taught a lesson. Everyone deserves a respect, it should not be taken for granted. That’s someone’s profession and career, by canceling with some buttons, what’s the big issue? So now ended up with such a bad state before his children, deserve it. Singapore nowadays unlike 70-90s when we were taught “live in harmony, regardless of race, language or religion”, now these idiots are picking up no-class gestures from leeders ! Portrait themselves as world class but are just hooligans with no foresight, thanks to their fight 1st then say attitude.

  7. From your account the rider was arrogant. However you chose to escalate the situation into a higher level by assaulting your customer. This is a huge mistake with huge price to pay as the rider suffered 4 broken teeths. Police will treat this case seriously because of the injuries the rider sustain. The judge will also take his medical report into consideration of your sentencing. Sad case…..

  8. Though is not right to hit the passenger but situation like this is provoked by the passenger laughing at the grab driver looks silly or stupid. Grab drivers need respect. This passenger deserved the broken teeth, a lesson for him not to mock at someone making him looks stupid. If were me I know is not right to beat the passenger but I will make him worse than this.

  9. Yes it is not right to hit the passenger but situation like this is provoked by the passenger laughing at the grab driver looks silly or stupid. Grab drivers need respect. This passenger deserved the broken teeth, a lesson for him not to mock at someone making him looks stupid. If were me I know is not right to beat the passenger but I will make him worse than this.

  10. Yes not right to hit the passenger but situation like this is provoked by the passenger laughing at the grab driver looks silly or stupid. Grab drivers need respect. This passenger deserved the broken teeth, a lesson for him not to mock at someone making him looks stupid. If were me I know is not right to beat the passenger but I will make him worse than this.

  11. It’s a matter of you say he say rider say driver say …. we were not there we don’t know wat transpired BUT violence and bashing up a fellow who was unharmed with family and kids in toll is something else .. imagine the trauma of the kids and family .
    Looked down upon cursed at trauma depressed etc etc still no excuse to go beat someone up . Totally needs to be punished .

  12. The passenger deserves it! Grab is the biggest asshole for making this so difficult that grab Drivers cannot take kids without car seats. But did not indicate clearly to public Nor make it easier for grab driver working under their care by being able to cancel without penalty due to trying to stick to the rules

  13. The Grab driver should be punished to the full extent of the law. He broke the law…a serious one. No matter how big an arse wipe the rider was, he didn’t break the law. Those who think otherwise can’t differentiate btw reality and Hollywood movies.

  14. Being drive ring with grab for 2 years and you ain’t aware that apart from asking rider’s side to make cancellation to avoid ratings , you can also request from grab customer service side to do it as you have sufficient reasons to support that request …. you don’t even have to face that mother cb again ? Other reason like dogs , babies can also be consider as valid reasons for cancellation in case riders think they hold the key to driver’s ratings ? Fact is , if the reason is valid ….. riders don’t own shit !!!
    Henry mother farking cb son of the xxx jolly well have his fair share of karma , thank god but to the expense of driver’s misfortune . Hope the local authorities will give him a lighter sentence .

  15. First, violence and physical harm is a crime in Singapore. Whatever the circumstance. One has to take responsibility for that. Second, having said that, Grab is also at fault, as a transport operator for not offering a transport service which creates guarantees safe trips. Third, as a regulator, the govt is also at fault too, for failing to look into this and requiring a better conflict management policy or protocol of the Grab. Surely, complaints and sufficient incidents warrents action from them.