Unhappy with the quality of service he received at a hair salon, one man walked out after 20 minutes of waiting.
On his way out, he confronted both the receptionist and the store supervisor, asking them “Why did you let me wait for so long?”
Mr Jackie Nguyễn posted about his experience on the Complaint Singapore Facebook page on Friday (Sept 30). He wrote that he felt he needed to post his complaints because of how he had been treated at Snip Avenue at Blk 806 #01-142 Hougang Central.
The supervisor asked him when he came in if he was a Snip Avenue member, but he said no and that he just wanted to have a haircut.
After waiting for a few minutes outside, an older woman ushered him in and then put a protective cloth around him.
However, nothing else happened after that, while the woman went to attend to another client.
Mr Nguyen wrote that he waited for 20 minutes. “They could have let me wait outside rather then block me in the cloth and observing surroundings.”
After that, “he couldn’t wait longer and took off the cloth,” he added, and went to speak to the receptionist.
She “ignored me (frankly speaking, no exaggeration at all), zero response from her as I spoke in English and she could not understand I think.
Then she stay at the reception counter for what? Please put up the signage “only serve Mandarin speaking customers” so customers don’t feel such obvious discrimination when they step in.”
He then walked out of the salon and met with the supervisor, who had just finished smoking.
Mr Nguyễn wrote that the man said “Come I will cut the hair for you.”
“At least he speak English as he is not Chinese race I noticed, I just asked him ‘why did you let me wait so long?’ Then he did not say anything else and waved his hand to me with such a manner of you-go-fly-the-kite.”
Mr Nguyen added, “With such a manner of service that I got enough food for today and don’t care for tomorrow, they will never go for long, especially in this extremely competitive environment of business.”
TISG has reached out to Snip Avenue for comments.
Netizens said, however, that they’ve had similar experiences in other branches, especially for those who only get haircuts, which start at $4.80. Clients who go for additional, and more expensive services, are said to receive a better quality of service.
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