Toilets at Chinatown MRT ‘filthied within the hour’ despite regular cleaning: SBS Transit

SINGAPORE: A woman who visited the public toilets at Chinatown MRT station last month was left appalled by their unhygienic condition. SBS Transit has since responded to concerns about hygiene by revealing that the toilets get dirtied despite regular cleaning.

The woman shared photos of the toilets with Stomp showing unflushed toilets, overflowing bins, and floors strewn with soiled toilet paper.

“The floor was still littered with toilet tissues as of yesterday,” the woman said, “It is a shame to see the filth daily.” She noted that Chinatown is a major tourist attraction, and the toilets see heavy usage throughout the day.

SBS Transit spokesperson Grace Wu has since acknowledged the feedback and said the operator is committed to maintaining high standards of cleanliness across all stations.

“SBS Transit is committed to providing comfortable and pleasant travel experiences for our commuters — and this includes maintaining the cleanliness of our trains, stations, and facilities such as toilets,” Ms Wu said.

According to SBS Transit, the toilets at Chinatown MRT station, which sits along the North East Line, are cleaned daily at intervals averaging every three hours.

“On Friday, June 20, a scheduled cleaning session was carried out at 5 p.m. Regrettably, the toilet was dirtied within the hour, as reflected in the photographs,” the spokesperson explained.

She added that the company is reviewing additional measures to improve the upkeep of the facilities but appealed to the public to do their part.

She said, “While we are reviewing additional measures to improve cleanliness, we also appeal to users to be considerate and responsible. Everyone plays a part in keeping shared spaces, such as toilets, clean and comfortable for others.”