Staff tells customer ‘bulgogi pizza photo is just a photo and doesn’t reflect actual product’ but customer says ‘difference between the two was too much’

Customers are usually aware that restaurant menu photos are edited to be as appealing as possible and will sometimes look different from what is served. However, for one customer, the difference between expectation and reality was too stark, and he shared photos of it to prove it.

“The difference between the menu and the actual pizza is so different,” said a Facebook group Complaint Singapore member on Sunday (Nov 20). The customer ordered Beef bulgogi pizza at Common Grill by Collin’s @ 217 Bedok at 217 Bedok North Street 1. The pizza cost S$16.90 but what the customer received was nothing like the menu photo.

“When I brought this up to the staff, they told me that the photograph in the menu was just a photograph and does not reflect the actual product,” said the customer. He then added that the difference between the two was too much. “The cook reluctantly proceeded to put a few more pieces of beef onto the pizza”.

This is the photo of the pizza on GrabFood.

And this is what the customer received.

“Looks more like cheese pizza with meat toppings rather than a beef bulgogi pizza,” said a netizen on the photos.

Another advised reporting the incident to the Consumers Association of Singapore (CASE) as this could be considered cheating.

The Independent Singapore has reached out to Common Grill by Collin’s for a statement and will update the article accordingly. /TISG

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