RedMart Customer Service is facing an escalating barrage of complaints following the merger with Lazada. Disgruntled customers are venting their frustrations online and considering other platforms for their grocery shopping. They highlight that the once hassle-free process of purchasing groceries and household essentials from RedMart has now become a bug-ridden and inconvenient experience.
Since its foundation in August 2011, RedMart has prided itself on making grocery shopping easier for customers by offering a vast range of products online for any time purchases. Committed to their promise, RedMart provided doorstep deliveries to add convenience to the lives of their customers.
In 2016, Alibaba-backed shopping platform Lazada acquired RedMart. This year, RedMart announced that it will cease its operations from its own website and that it will move to Lazada’s platform from 15 March 2019.
This transition has not gone smoothly. Customers, who once praised RedMart for its user-friendly interface and streamlined shopping process, are now complaining that the RedMart-Lazada merger lacks the very features that made RedMart their preferred online site to buy groceries from.
While RedMart on its own website was praised for having a user-friendly interface, a streamlined shopping process, and a wide range of products, the Lazada merger has drawn backlash for having none of the features that made RedMart their preferred online site to buy groceries from.
Noting that the Lazada merger has ruined what was once a great service, netizens are now saying that they have been trying other online grocery shopping platforms due to their dissatisfaction with the Lazada-RedMart experience:
https://theindependent.sg.sg/redmart-draws-flak-from-loyal-customer-after-announcing-merger-with-lazada/
https://theindependent.sg.sg/more-customers-blast-redmart-lazada-merger-for-making-online-grocery-shopping-a-hassle/