Home News New Year at the airport, more than 300 passengers delayed on Taipei...

New Year at the airport, more than 300 passengers delayed on Taipei to Singapore flight

Author

Date

Category

- Advertisement -

Singapore – Imagine being stuck in the for 48 hours, more so on New Year. Flight TR899 passengers experienced just that when their Scoot flight from to Singapore got delayed for two days. The flight was supposed to leave on Sunday, December 30, at 4:10 pm, but because of some electrical component problems, the flight was cancelled and passengers had to wait until the replacements parts were delivered from Singapore. They were stuck for three hours on the plane before they got to disembark while knowing the news about the engine problem.

So, begins the stranded experience of passengers much like the Tom Hanks’ movie The Terminal. Passengers were told to find their own accommodations because the nearby hotels were surely fully-booked for the holidays. They were also advised to return their duty-free purchases and get a refund. The only thing provided by the airlines were meal vouchers worth about S$11 each. Some contacted their friends living in Taiwan while others had no choice but to settle in for the night at the airport.

Passengers were advised to check with the airlines the following morning at 8 am for updates on the next available flight that was scheduled to depart at 11 am. Having boarded at noon, further bad news loomed over the distressed passengers as the plane was experiencing more engine problems. Almost three hours later, they were able to leave the stranded plane and were once again given meal vouchers, only this time two pieces each. Talk about déjà vu.

A total of 356 affected passengers were given refreshments and meals by the airlines during the time of waiting. To compensate for their troubles, Scoot has also promised to reimburse the accommodation costs and to provide a Guest Promise Voucher of $100 for the affected customers.

- Advertisement -

In the end, the engine problems weren’t solved in time and to avoid further , the airlines arranged to bring the passengers back to Singapore via two rescue . All of the customers eventually made it back early Tuesday morning at 2:56 am thus missing their New Year’s Eve countdown with friends and family.

According to a Scoot representative, “Safety is of utmost priority to Scoot, and we sincerely apologise for the inconvenience caused to our customers’ travel plans.”

Flight delay has been a recurring trend for Scoot as it experienced a couple of major disruptions in flight schedule during the last two months of .

Netizens shared their personal experiences with the airlines and a lot were really disappointed.

- Advertisement -

Photo: Facebook screengrab

On the lighter note, Gary Tan wins top comment for his slogan suggestion for Scoot.

Photo: Facebook screengrab
Follow us on Social Media

Send in your scoops to news@theindependent.sg 

- Advertisement -

Sudden closure of Hong Lim Market leaves hawkers no choice but to throw away ingredients

Singapore — After the emergence of two new Covid-19 clusters on Friday (Jul 16), with Hong Lim Market & Food Centre being one of them, the sudden closure of the venue has left hawkers with no choice but to throw their...

Lim Tean: What economic benefits does Singapore derive from granting KTV operators a $50K grant to “Pivot” into an “F&B” outlet?

Singapore — Opposition People's Voice (PV) party leader Lim Tean took to social media to ask if there were economic benefits to extending a S$50,000 grant to KTV operators to pivot them into a food and beverage establishment. The questions, directed at...

Nurse harassed by Sengkang neighbours granted protection order

Singapore — After being harassed by their neighbours for over a year, a Singaporean nurse has been granted an expedited protection order (EPO), providing him and his family “an overwhelming sense of relief.” Muhammad Najib bin Ngasewan, who works at Sengkang General...
Follow us on Social Media

Send in your scoops to news@theindependent.sg 

Theindependent