More complaints about the RedMart-Lazada merger are pouring forth by disgruntled customers who are increasingly using other online platforms to do their grocery shopping.
Online grocery shopping portal RedMart was founded in August 2011 to help make grocery shopping easier for customers by allowing them to purchase groceries and household essentials online at anytime and delivering the products to customers at their doorstep.
In 2016, Alibaba-backed shopping platform Lazada acquired RedMart. This year, RedMart announced that it will cease its operations from its own website and that it will move to Lazada’s platform from 15 March 2019.
Since the merger, several customers have complained that the new system has glitches that make online grocery shopping inconvenient instead of hassle-free.
While RedMart on its own website was praised for having a user-friendly interface, a streamlined shopping process and a wide range of products, the Lazada merger has drawn backlash for having none of the features that made RedMart their preferred online site to buy groceries from.
Noting that the Lazada merger has ruined what was once a great service, netizens are now saying that they have been trying other online grocery shopping platforms due to their dissatisfaction with the Lazada-RedMart experience:
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