Samsung said that it has conducted an investigation and found 35 cases of Galaxy Note7 with battery cell issues worldwide. Samsung said that it will take about two weeks to prepare replacement devices for the Note7 phones already sold.
All three local telcos have halted sales of the Galaxy Note7. Commenting on the recall Starhub said: “We have stopped selling Galaxy Note7. Samsung has informed us that it will provide customers with updates on phone exchange at a later date. In the meantime, Galaxy Note7 users seeking more information on their phone can contact Samsung’s customer care hotline at 1800-Samsung.”
Singtel: “Following official notification from Samsung, Singtel has suspended sales of Note7 devices. We are working with Samsung on an exchange programme for customers who have purchased the device. We will keep our customers closely updated.”
Here is the full statement from Samsung:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Yonhap, citing an unidentified company official said that Samsung is expected to announce a global recall of one of its flagship smartphone Note 7 because of faulty batteries that catch fire. It will announce the results of an investigation and a plan to deal with the issue as soon as this weekend.
“In response to questions on Galaxy Note7, we are conducting a thorough inspection with our partners. We will share the findings as soon as possible,” Samsung said in a statement.
It added: “Samsung is fully committed to providing the highest quality products to our consumers.”