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Dyslexic youth made to purchase more than $420 of unwanted skincare items by pushy salesperson

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Singapore – A dyslexic youth strolling Jem shopping mall was pushed to reveal his bank account balance and to spend all of it on unwanted skincare products.

A member of the public says this happened because of the high-pressure sales tactics implemented by a shop outlet.

Norhayati Eb-Rahem, the netizen, went to Facebook on July 26 (Friday) to share an incident involving her friend who was coerced by the outlet’s aggressive salesperson into buying unnecessary items.

“I really have to applaud your employee’s sales capability,” wrote Norhayati. “It seems like your company has managed to nurture extremely successful sales associates in an effort to boost your store revenue.”

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“Your employee was indeed extremely capable of selling ice to an Eskimo,” she added.

The victim was a dyslexic 18-year-old boy who was strolling around the mall trying to find a shoe store.

He was eventually stopped by a sales consultant of the outlet which sells high-end skincare products.

“Even as the boy tried to turn your consultant down, he was being led into your counter to try on facial products which were obviously of no relevance to him,” wrote the concerned citizen.

The youth attempted to leave a few times but failed.

The consultant insisted he purchase the facial wash, which he reluctantly did, hoping it was the fastest way out of the consultant’s grasp.

However, this was only the beginning.

With one foot through the door, the consultant started persuading the boy to purchase their serum and facial mask.

“The boy tried to explain that he does not have enough money to do so.”

Norhayati added that the sales consultant was even able to find out the boy’s bank account balance and “proposed the products which amounted to exactly the amount that would wipe out his entire account balance.”

“Satisfied with the sales transaction, the boy was then allowed to leave the shop without any further engagement,” added Norhayati.

Dyslexia is a condition that makes certain letters, words, and numbers difficult to properly comprehend.

According to the Dyslexia Association of Singapore, dyslexia also affects one’s capability to count objects, deal with money, and calculate.

Upon reaching his original destination to purchase new shoes, the youth’s mode of payment was declined.

After the third try to pay, the youth called his mother for assistance “as he was unable to comprehend why he was unable to purchase the shoes he wanted despite having the money in his account.”

“Imagine how a mother felt like, getting to know the experience her son went through at the hands of the sales consultant you employ,” said the disappointed Norhayati.

As a salesperson herself, Norhayati understood KPIs (Key Performance Indicators) and sales targets had to be met to gain certain incentives. However, unethical methods weren’t the way to achieve particular goals.

Norhayati noted that the incident had been highlighted to CASE, Dyslexia Association of Singapore and other news portals.

Netizens shared their experiences with the outlet and how they, too, were pressured into making unwanted purchases.

John Lai Ming Shun noted that the sales consultant who approached him wouldn’t take no for an answer and kept asking about his bank account balance, the amount of cash in his wallet, and the like.

Photo: FB screengrab/ Norhayati Eb-Rahem

Cecilia Lim noted that her experience involved being asked for her bank balance and being given a “discount” that matched whatever she had in her account.

Photo: FB screengrab/ Norhayati Eb-Rahem

Photo: FB screengrab/ Norhayati Eb-Rahem

Fortunately, the victim was able to get his full refund after his mother arrived at the store and demanded for it. Shikin Azlan posted the following update via a comment.

Photo: FB screengrab/ Norhayati Eb-Rahem

Attention required.I am trying to get the attention of whoever runs this company.As a shopper, I am EXTREMELY…

Posted by Norhayati Eb-Rahem on Friday, July 26, 2019

 

ORIGINAL COPY

Singapore – A dyslexic youth strolling Jem shopping mall was pushed to reveal his bank account balance and to spend all of it on unwanted skincare products.

A member of the public says this happened because of the high-pressure sales tactics implemented by Premier by Dead Sea Premier.

Singapore – A dyslexic youth strolling Jem shopping mall was pushed to reveal his bank account balance and to spend all of it on unwanted skincare products due to the high-pressure sales tactics implemented by Premier by Dead Sea Premier.

Member of the public Norhayati Eb-Rahem went to Facebook on July 26 (Friday) to share an incident involving her friend who was coerced by the outlet’s aggressive salesperson into buying unnecessary items.

“I really have to applaud your employee’s sales capability,” wrote Norhayati. “It seems like your company has managed to nurture extremely successful sales associates in an effort to boost your store revenue.”

“Your employee was indeed extremely capable of selling ice to an Eskimo,” she added.

The victim was a dyslexic 18-year-old boy who was strolling around the mall trying to find a shoe store.

He was eventually stopped by a sales consultant of Premier which sells high-end skincare products.

“Even as the boy tried to turn your consultant down, he was being led into your counter to try on facial products which were obviously of no relevance to him,” wrote the concerned citizen.

The youth attempted to leave a few times but failed.

The consultant insisted he purchase the facial wash, which he reluctantly did, hoping it was the fastest way out of the consultant’s grasp.

However, this was only the beginning.

With one foot through the door, the consultant started persuading the boy to purchase their serum and facial mask.

“The boy tried to explain that he does not have enough money to do so.”

Norhayati added that the sales consultant was even able to find out the boy’s bank account balance and “proposed the products which amounted to exactly the amount that would wipe out his entire account balance.”

“Satisfied with the sales transaction, the boy was then allowed to leave the shop without any further engagement,” added Norhayati.

Dyslexia is a condition that makes certain letters, words, and numbers difficult to properly comprehend.

According to the Dyslexia Association of Singapore, dyslexia also affects one’s capability to count objects, deal with money, and calculate.

Upon reaching his original destination to purchase new shoes, the youth’s mode of payment was declined.

After the third try to pay, the youth called his mother for assistance “as he was unable to comprehend why he was unable to purchase the shoes he wanted despite having the money in his account.”

“Imagine how a mother felt like, getting to know the experience her son went through at the hands of the sales consultant you employ,” said the disappointed Norhayati.

As a salesperson herself, Norhayati understood KPIs (Key Performance Indicators) and sales targets had to be met to gain certain incentives. However, unethical methods weren’t the way to achieve particular goals.

Norhayati noted that the incident had been highlighted to CASE, Dyslexia Association of Singapore and other news portals.

Netizens shared their experiences with Premier by Dead Sea Premier and how they, too, were pressured into making unwanted purchases.

John Lai Ming Shun noted that the sales consultant who approached him wouldn’t take no for an answer and kept asking about his bank account balance, the amount of cash in his wallet, and the like.

Send in your scoop to news@theindependent.sg 

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