‘Deliverymen should be more careful’: SG woman receives two broken tonic bottles from Shopee

SINGAPORE: A 52-year-old woman was left disappointed after two of the six tonic bottles she ordered online arrived broken, with liquid leaking from the package.

The woman had bought two sets of three tonic bottles during an online sale. Each set was originally priced at S$167, but one was discounted to S$110.80 at checkout.

She said she purchased one set at its original price and the other at the discounted price, spending a total of S$277.80. However, when the package arrived a few days later, she was shocked to find that two bottles were broken and their contents had leaked onto the floor.“After receiving the platform notification, I opened the door to pick up the package and saw that the area around the package was wet and had a very strong smell of herbs. When I opened it, I found that two of the three bottles of supplements in one of the packages were broken,” the woman told Lianhe Zaobao:  

Due to the incident, the woman tried to contact the deliveryman but failed. She contacted the online platform and the seller and requested for new stock. However, the seller stated that the platform hired a third-party delivery service, so it is not responsible for the damages. 

With this, the platform could not provide new stock and instead offered either a partial refund, a refund for the two broken bottles, or a full refund, given that she will return the third and undamaged bottle. 

“They [deliverymen] should be more careful when handling fragile items, after all, those are things that customers pay for,” the woman remarked. 

In response to the issue, Shopee, the online platform, issued a full refund without receiving the third bottle from the customer. Furthermore, the platform works with its delivery partners to improve how to handle fragile packages. Shopee will continue to be committed to providing a safe and reliable delivery experience to all. 

In other news, there was a report that a restaurant owner nearly fell victim to an alleged scam after a man claimed he had found cockroaches in his food and demanded S$300 in compensation. 

The owner later discovered that the photos sent as evidence had been taken from the restaurant's own Google reviews.

Read more about the news story here.