Customer says she found piece of ‘glass’ in her bak kwa floss mooncake

Things can show up in the most unexpected places, but surely it’s the stuff of nightmares to find foreign objects in one’s food.

A customer named Prichelle Pei, who goes by @sin_ngoh on TikTok, said in a Sunday (Sept 4) video that she had found what she believed to be a piece of glass in a bak kwa floss mooncake from Bee Cheng Hiang.

@sin_ngoh

Glad that no one accidentally swallow that foreign object in that mooncake. Quite lucky that no kids actually ate that particular mooncake. Is still worrying when I really have no idea what that foreign object is. BCH will refund me the price of the mooncake and I will have to surrender the affected mooncake with that shard. Should this be reported to any authorities? @Bee Cheng Hiang

♬ 飞雪 – 文武贝

“Hmm… found a piece of glass in the mooncake. Tooth hurts,” she wrote.

The video showed around two-thirds of a mooncake left, as well as a small piece of transparent material, presumably the foreign object.

“@Bee Cheng Hiang I love your bak kwa but your bak kwa signature floss mooncake has something extra that I don’t really appreciate it. On the good side, no kids suffered in the process of the extra ingredient but tooth hurts for the one who bit on it,” she wrote in the caption. 

According to Bee Cheng Hiang’s website, their type of mooncake can cost more than $90, which one netizen pointed out.

Ms Pei wrote in reply that her mother had really wanted to try the mooncake, based on the ads she had seen on TV.

When netizens told her she should file a complaint, she answered that she had reached out to Bee Cheng Hiang via Instagram.

She wrote in another comment that the worst part was not knowing what the object was.

Since Ms Pei had tagged the company, Bee Cheng Hiang apologised to her in the comments and said it had reached out to her via IG.

On Sept 5, she posted a new video to say that the company had offered a “1 to 1 exchange.”

@sin_ngoh

Glad that no one accidentally swallow that foreign object in that mooncake. Quite lucky that no kids actually ate that particular mooncake. Is still worrying when I really have no idea what that foreign object is. BCH will refund me the price of the mooncake and I will have to surrender the affected mooncake with that shard. Should this be reported to any authorities? @Bee Cheng Hiang

♬ 飞雪 – 文武贝

She did not want this and said she preferred a refund.

“They agreed to refund me. I assume they will only refund me for the price of 1 mooncake instead of the box purchased. Keep you guys updated!” /TISG

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