A car owner’s worst nightmare when leaving his vehicle at a service centre

Singapore – Eric Lau merely wanted his car to be spray painted and internally groomed on November 3 when he left his car at Glozz Factory Mobile Car Grooming Services located at Turf City Grandstand. Five days later when he came back to pick up the car, he was in total shock when his odometer increased by 272km. Good thing he took extra precautions and got pictures of his odometer before and after the service was conducted. It was impossible that the car was driven that much just by travelling between workshops.

Eric calls the owner, Mr. Andy Goh, and lo and behold, it turns out that the car was driven all the way to Malaysia by Mr. Goh’s partner’s son. Mr. Goh and Mr. Chng are partners for this specific shop while the latter also owns Chng Brothers Motor Services and it was his son, Shawn who took the car without permission and travelled to another country with it. Shawn also managed to fill the car with cigarette ash and tamper with the sound system and car camera while he technically stole the car.

Having confronted Mr. Chng about this breach of contract, Mr. Lau was promised a certain sum as compensation for the damages and that a lawyer just had to prepare the private settlement letter before the payment could be made. Mr. Lau was quick to submit any needed documents such as a scanned copy of his IC to the lawyer. However, when the lawyer started trying to “buy” the police report that Mr. Lau had previously processed, he became cautious and called the police to confirm if this was permitted. The police agreed by saying that obtaining someone else’s police report is not allowed because it is a confidential document.

Two months have passed and still no progress between the two parties. Mr. Lau’s calls and messages were ignored and dropped by Mr. Chng, making his work ethics very suspicious and unprofessional. The only update that Mr. Lau had was that the lawyer was still preparing and finalizing the settlement letter which was highly doubtful to take two months to finish. Finally, Mr. Goh steps up and pays the compensation on his partner’s behalf as well as sends his apology for what happened.

A very disappointed and enraged Mr. Lau writes a detailed illustration of his experience which he posted in his Facebook account.

Mr. Goh has also replied through a comment and explains his side of the story.