Update: Pepper Lunch Express apologised to a man whose daughter found a cooked cockroach in her meal.
Pepper Lunch Express has taken responsibility for the issue and has apologised to Mr Lee. The chain wrote in a Facebook comment: “We are sorry to hear about your negative experience with our delivery takeout. We sincerely apologize for the inconvenience caused.
“Ensuring the quality and hygiene of our food is of utmost importance to us, and we would like to investigate this issue further to ensure that it does not happen again in the future.”
Pepper Lunch’s Singapore team also asked Mr Lee to reach out to its marketing team to resolve this issue.
SINGAPORE: A Singapore man has claimed that his daughter was left traumatised after finding a cooked cockroach in a Pepper Lunch Express meal.
Sharing photos of the cockroach and the meal on the ‘Complaint Singapore’ page, Facebook user Lee Steven revealed on Saturday (5 Aug) that his daughter ordered the Chicken Pepper Rice Bowl Set A via Grab from the Pepper Lunch Express outlet at the Compass One shopping centre in Sengkang.
Mr Lee wrote: “After a few bites, she noticed that there was a cockroach in the bowl which seems to be cooked, she felt very traumatized and nauseous. Hope this could be investigated throughly and provide an update (by the) Singapore Food Agency (SFA).”
Pepper Lunch Express is a popular fast-food chain that specialises in DIY (Do-It-Yourself) teppan-style cooking, in which customers can cook their meals directly on a sizzling hot plate. The chain is known for its reasonable prices, making it a popular choice for students, working professionals, and families looking for a quick and satisfying meal.
Pepper Lunch Express has numerous outlets within food courts in many malls. This accessibility has contributed to the chain’s success and popularity among locals and tourists alike. The Independent Singapore has approached Pepper Lunch Express for comment. /TISG